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Automotive Service Advisor

Meineke Car Care Centers

Clayton, NCFull-time$55–80K/yrPosted 11mo agoVerified open 1w ago
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At a glance

Compensation
$55–80K/yr
Location
Clayton, NC
Schedule
Full-time
Work Authorization
Not specified

Requirements

Credentials this posting asks for.

Valid State-Issued Driver's LicenseASE Certification

Job overview

Meineke Car Care Centers is hiring an Automotive Service Advisor. Meineke Car Care Centers seeks a Service Advisor with over two years of automotive service writing experience to manage a team, oversee daily operations, and ensure customer satisfaction while meeting sales targets and maintaining profitability.

Key focus areas include Manage a team of automotive service professionals to ensure employee morale and customer satisfaction while maintaining profitability, Ensure repairs and maintenance tasks are completed in a timely manner, and Mentor employees on best practices for improving sales and customer service techniques.

Successful candidates bring 2+ Years Automotive Service Writer Experience, Previous Management Experience, and High School Diploma Or GED. Important skills include Communication, Customer Relationship Skills, Service Writing Capabilities, Automotive Parts Knowledge, Automotive Products Knowledge, and Automotive Services Knowledge.

Skills & qualifications

RequiredNice to have

Skills

CommunicationCustomer Relationship SkillsService Writing CapabilitiesAutomotive Parts KnowledgeAutomotive Products KnowledgeAutomotive Services KnowledgePOS SystemsInventory Management SoftwareFleet Customers ManagementThird Party FinancingMarketingEnglishSpanish

Qualifications

2+ Years Automotive Service Writer ExperiencePrevious Management ExperienceHigh School Diploma or GEDValid State-Issued Driver's LicenseClean Driving RecordASE CertificationBachelor's Degree

Benefits

401(k) Match
Dental Insurance
Vision Insurance
Paid Time Off

Full job description

Benefits:

  • 401(k) matching

  • Competitive salary

  • Dental insurance

  • Employee discounts

  • Free uniforms

  • Opportunity for advancement

  • Paid time off

  • Training & development

  • Vision insurance

Job Summary We are looking for a Service Advisor with over 2 years of experience to join our team. The ideal candidate will have excellent communication and customer relationship skills, strong service writing capabilities, and previous management experience.

Every day is different in our busy automotive service center! You will be responsible for a variety of tasks, including managing sales targets, overseeing automotive service professionals, addressing customer inquiries, and managing required documentation.

Benefits/Perks

  • Full-time position. 5 days a week.

  • Lucrative Compensation Plan (Salary + Commissions). Weekly Direct Deposit Payroll.

  • Life, Vision and Dental Insurance.

  • Retirement Plan with Company match.

  • Paid Time Off: Vacations, Sick Time and Holidays.

  • Employee Discounts on Automotive Parts.

  • Career Advancement Opportunities.

  • Cutting-Edge Tools and Equipment

  • Family and Friendly Team Environment.

  • Work-Life Balance.

  • Individually Owned and Operated. Key Responsibilities

  • Manage a team of automotive service professionals to ensure a high level of employee morale and customer satisfaction while maintaining profitability.

  • Ensure repairs and maintenance tasks are completed in a timely manner.

  • Mentor employees on best practices for improving sales and customer service techniques.

  • Oversee day-to-day operations of the store.

  • Manage the flow of service paperwork, including manuals, invoices, repair orders, and maintenance records. Qualifications

  • At least two years of experience as an automotive service writer or service advisor is required.

  • Excellent communication and customer service abilities.

  • Working knowledge of automotive parts, products, and services.

  • Proficiency in using POS systems and inventory management software.

  • Fleet Customers Management Experience.

  • Third Party Financing Experience.

  • Marketing Experience a plus.

  • ASE certification and bilingual (English - Spanish) capabilities are a plus.

  • High school diploma or GED required bachelor’s degree preferred

  • Valid state-issued driver’s license and clean driving record are required Why Meineke?

  • Meineke values personal and professional growth.

  • Benefit from ongoing training and development programs to enhance your automotive knowledge and stay up-to-date with the latest industry trends and advancements.

  • Join a team of driven and talented individuals who share your passion for high-quality repair work. Experience a supportive and collaborative work environment that encourages growth and camaraderie.

  • With locally-owned Meineke shops, experience a sense of community and connection with your customers and fellow team members.

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