Admin Support
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At a glance
Job overview
Urban League of Rochester is hiring an Admin Support. The Admin Support is responsible for answering inbound calls professionally and greeting staff and visitors with exceptional customer service. This role maintains and organizes the reception area, assists with various administrative tasks, and supports Urban League events and fundraising functions.
Key focus areas include Answer and direct inbound calls to appropriate individuals or departments, Assist in the coordination and communication of Urban League events via email, and Welcome and register all visitors, ensuring they are directed to the appropriate party.
Successful candidates bring 1+ Years Telephone Experience and General Office Experience. Important skills include Microsoft Office Suite, Customer Service Orientation, Work Well With Others, Maintain Positive Attitude, Handle Stressful Situations Calmly, and Commitment To Diversity, Equity, And Inclusion.
Skills & qualifications
Skills
Qualifications
Full job description
Admin Support
Rochester, NY (http://maps.google.com/maps?q=265+N+Clinton+Ave+Rochester+NY+USA+14605-1857)
Description
Job Status: Regular Full-Time
Reports to: CEO
Schedule: 35+ hours a week
Hourly Rate: $16 to $21
Job Summary
The Admin Support is responsible for answering inbound calls in a professional manner. Greets all staff and visitors with exceptional customer service. The Admin Support is responsible for maintaining and organizing the reception area.
Job Responsibilities
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Answer and direct inbound calls to appropriate individuals or departments in a polite and professional manner.
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Assist in the coordination and communication of Urban League events via email.
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Welcome and register all visitors, ensuring they are directed to the appropriate party.
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Assist with bulk mailings, including newsletters.
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Receive, date stamp, and distribute incoming mail.
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Manage and log incoming and outgoing packages.
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Provide assistance to customers with necessary paperwork.
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Maintain and organize the reception area to ensure a welcoming environment.
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Distribute incoming mail to administrative staff daily.
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Process outgoing mail daily.
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Perform data entry tasks as assigned.
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Provides administrative support to Executive Vice President and the Chief Executive Officer as needed.
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Responsible for data collection for program support as needed.
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Attend and support Urban League of Rochester events and fundraising functions.
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Support other duties as assigned by the supervisor.
Requirements
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High School diploma or GED preferred.
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At least one year of experience in telephone communication and keyboarding.
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General office experience required; previous experience as a receptionist is desirable.
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Proficiency in Microsoft Office Suite.
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Strong customer service orientation.
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Ability to work well with others and maintain a positive attitude.
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Capability to handle stressful situations calmly and professionally.
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Commitment to diversity, equity, and inclusion in the workplace.
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Equivalent combinations of education and experience will be considered.
Work Environment
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Casual business attire is required.
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The role may require occasional evening or weekend work to support events.
Urban League of Rochester is an Equal Opportunity Employer. We provide equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, gender identity, age, sex, pregnancy, disability, national origin, sexual orientation, citizenship, veteran status, or any other characteristic protected by law.
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