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Client Care Representative

Mister Sparky

Newark, NJFull-time$17–20/hrSeen 2mo agoSeen in employer's feed 2 days ago

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At a glance

Compensation
$17–20/hr
Location
Newark, NJ
Schedule
Full-time
Work Authorization
Not specified

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Job overview

Mister Sparky is hiring a Client Care Representative. A Client Care Representative at Mister Sparky answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls. This role is essential for creating a positive first impression of the company and requires excellent communication skills and a courteous demeanor. The representative reports to the Call Center Manager.

Key focus areas include Answer incoming client telephone calls, Recognize that calls form the client's first impression, and Ensure good communication with clients.

Successful candidates bring High School Diploma Or Equivalent, Above-Average Verbal And Telephone Communication Skills, and Good Computer Software Skills. Important skills include Communication and Computer Software Skills. Preferred (not required): Courteous Demeanor, Pleasant Demeanor, Great Attitude, and Strong Work Ethic.

Skills & qualifications

RequiredNice to have

Skills

CommunicationComputer Software SkillsCourteous DemeanorPleasant DemeanorGreat AttitudeStrong Work EthicPride in Work

Qualifications

High School Diploma or EquivalentPrior Customer Service Experience

Benefits

Medical Insurance
Paid Time Off
Vision Insurance
401(k) Match
Dental Insurance

Full job description

Client Care Representative

Full Time • Newark

Benefits:

  • Health insurance

  • Opportunity for advancement

  • Paid time off

  • Training & development

  • Vision insurance

  • 401(k)

  • Dental insurance

Join Our Team of Professional Electricians

Do you value professionalism and punctuality? Do you want to work with the best pros in the electrical industry? Then you could be a candidate for Mister Sparky. If you value a rewarding career and would like your customers to be genuinely satisfied, you’ll be fit for our team! Opportunities for professional electricians and customer service professionals are now available across the country.

JOB SUMMARY

A Mister Sparky client care representative answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls. Reports to the Call Center Manager.

JOB DUTIES

  • Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company

  • Good communication with the client is essential! The ideal client care representative has a courteous and pleasant demeanor, whether on a phone call or not

  • Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time

  • Notifies clients ahead of time if the electrician is not going to arrive at their home within the scheduled time window

  • Calls Agreement Membership clients, as scheduled service appointments should be booked to make up for any shortfall of repair calls

MINIMUM REQUIREMENTS

  • High school diploma or equivalent required

  • Above-average verbal and telephone communication skills are essential

  • Must have good computer software skills

  • Prior customer service experience preferred

Compensation: $17.00 - $20.00 per hour

Join the Mister Sparky Team!

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.

  • Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.

  • Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.

  • Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!

So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not toMister SparkyCorporate.

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