Software Support Specialist (Continuous Recruitment)
Binghamton, NYJobPosted 7mo agoSeen in employer's feed 2 days ago
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Job overview
Broome-Tioga BOCES is hiring a Software Support Specialist (Continuous Recruitment). The Software Support Specialist reviews customer problems, investigates causes, identifies problem sources, and recommends solutions. This role involves testing and installing software applications, documenting results, and providing resolution steps. The specialist also explains preventative measures, follows up with users, and assists in staff training. They work with school districts to implement security for software applications using best practices to ensure data security and privacy.
Key focus areas include Review problems/concerns reported by the customer, Investigate causes and identify problem sources, and Recommend solutions, test and install software applications.
Successful candidates bring 30 Semester Credits, 15 Semester Credits In Business IT/Computer IS/Computer Science, and High School Diploma Or Equivalency. Important skills include Investigate Causes, Identify Problem Sources, Recommend Solutions, Test Software Applications, Install Software Applications, and Document Test Results.
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Full job description
Job Duties:
Reviews problems/concerns reported by the customer, investigates causes, identifies problem sources and recommends solutions, tests and installs software applications, documents the result of testing the application. Provides steps for resolution, explains preventative measures and follows up with uses. Works with school districts to implement security for software applications using best practices to ensure data security and privacy. Assists in training of staff in the use of software and administrative applications.
Job Qualifications
Required Minimum Qualifications:
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Completion of 30 semester credits from a regionally accredited or New York State registered college or university, including 15 semester credits in Business Information Technology, Computer Information Systems, Computer Science, or closely related field; OR
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Graduation from high school or an equivalency diploma and one year of experience providing customer service and support directly to users of technology hardware and/or software programs; OR
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An equivalent combination of training and experience as defined by the limits of A) and B) above.
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Broome County Civil Service Examination required
Special Note: Because of the radical evolution of technology in this field, qualifying experience must have been gained within the last five (5) years
Civil Service Title: Software Support Specialist
Job Number: 26-108
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