Loan Officer - Reverse Mortgage Coach

Essential Job Functions:

• Originate self-sourced reverse mortgages and other mortgages as a Loan Officer and close at least two (2) loans a quarter.

• Obtain accurate and thorough 1009 and other application documents.

• Collect supporting documentation from borrower

• Obtain executed disclosures within regulations time frame.

• Analyze credit report and financial scenario, determining appropriate loan product(s).

• Determine (price) a profitable loan and communicate fees to ops team.

• Submit a complete loan package to processing. 

• Review Closing Docs and participate in the closing when necessary

• Resolve file problems, bottlenecks and qualifying issues throughout production and underwriting process.

• Provide administrative support in the collection and preparation of submitting loan application with supporting documentation to processing.

• Visit assigned branches in person at least once per month.

• Provide Mentor services for assigned branch Loan Offices originating reverse mortgages.

• Coordinate, create, track and distribute marketing materials.

• Manage client and referral partner databases.

• Answer customer inquiries involving rates, products and loan application status to ensure quality customer service.

• Perform any other reasonable duties required by Guild Mortgage Company or Managing Loan Officer.

Qualifications:

• High school diploma or equivalent required.

• At least two years of experience in Reverse Mortgage lending or related field.

• Active NMLS License.

• Able and willing to meet customers outside the branch.

• Able and willing to visit assigned branches once per month.

• Ability to manage multiple priorities; strong detail orientation and highly organized.

• Works with a strong sense of urgency and responsiveness.

• Passionate about delivering excellence in customer service.

• Demonstrated patience and professionalism when interacting with both internal and external customers.

• Proficiency with data entry, PDF software programs, Microsoft Word, and Excel required.

• Strong verbal and written communication skills.