Customer Service Representative

HealthcareSupport Staffing

Bonita Springs, FLFull-time$15.33/hrPosted 10y agoVerified open 6 days ago

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At a glance

Compensation

$15.33/hr

Location

Bonita Springs, FL

Schedule

Full-time

Work Authorization

Not specified

Job overview

HealthcareSupport Staffing is hiring a Customer Service Representative. The Customer Service Representative will handle member, client, and pharmacy inquiries regarding Benecard PBF benefits, policies, and procedures. This role involves investigating and resolving complaints, providing ongoing education and support, and assisting with point of sale issues and claim adjudication. The representative must maintain excellent attendance and adhere to schedules and policies.

Key focus areas include Receive, document and respond to all contacts including member, client and pharmacy inquiries, Investigate and resolve member complaints and concerns in cooperation with Benecard Provider Network, and Provide ongoing education and support to Benecard PBF membership or clients.

Successful candidates bring 2+ Years Call Center Experience. Important skills include Problem Solving, Analytical Skills, Empathy, Leadership Skills, Out Of The Box Thinking, and Outstanding Customer Service.

Skills & qualifications

RequiredNice to have

Skills

Problem SolvingAnalytical SkillsEmpathyLeadership SkillsOut of the Box ThinkingOutstanding Customer ServiceClear and Articulate CommunicationAdaptabilityThrive With Changing EnvironmentMotivatedTimelyEnthusiasticProven Track Record of SuccessMulti-TaskerHonesty and IntegrityDependableMature

Qualifications

2 Years Incoming Call Center Experience

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Time Off

Full job description

Receive, document and respond to all contacts including member, client and pharmacy inquiries about Benecard PBF benefits, policies and procedures
Investigate and resolve member complaints and concerns in cooperation with Benecard Provider Network and other Benecard departments
Provide ongoing education and support to Benecard PBF membership or clients in regards to benefits, policies and procedures
Research and assist with point of sale issues, claim adjudication and succinct documentation of tasks resolution or steps taken to complete
Excellent Attendance, Able to follow schedule, complete tasks or other duties as assigned within policy
2 years incoming Call Center experience
Critical thinking/analytical skills
Very empathetic
Leadership skills
Think out of the box
Outstanding customer service skills
Very clear and articulate (no grammar issues or slang; if they use it don't send them!)
Flexible...new location. There will be changes. They need to thrive with a changing environment
Drama Free
Motivated
Timeley
Enthusiastic
Comes with a proven track record of success
Multi-tasker
Honest with integrity
It's a career, not a job
Dependable
Mature

Hours for this Position:

M-F 5 positions for 8:00 AM – 4:30 PM (THIS ORDER IS FOR THIS SHIFT)
M- F 5 positions for 9:30 AM – 6:00 PM (THIS ORDER IS FOR THIS SHIFT)
5 positions for 10:30 AM – 7:00 PM (work every Saturday 9:30 AM – 6:00 PM, off one day during the week)

Advantages of this Opportunity:

Competitive salary $15.33 per hr
Excellent Medical benefits Offered, Medical, Dental, Vision, 401k, and PTO
Growth potential
Fun and positive work environment

You've read the whole posting — now see how you match it.

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