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Computer Support Analyst

STELLAR SERVICES

New York, NYFull-time$45–85K/yrPosted 7mo agoSeen in employer's feed 2 days ago

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At a glance

Compensation
$45–85K/yr
Location
New York, NY
Schedule
Full-time
Work Authorization
Not specified

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Requirements

Credentials this posting asks for.

Bachelor's degree

Job overview

STELLAR SERVICES is hiring a Computer Support Analyst. The Computer Support Analyst delivers training and support on the Asite platform to end users, monitoring support emails and voicemails to resolve problems. This role involves gathering, organizing, and analyzing large internal and external data sets to provide insights for management. The analyst also assists with data entry and clean-up in Asite, and helps develop interactive dashboards using Power BI.

Key focus areas include Deliver training on the Asite platform to end users, Monitor support emails and voicemails received from Client's Asite end users, and Resolve problems or take appropriate action for end user issues.

Successful candidates bring Bachelor's In Computer Information Systems and 5+ Years Relevant Experience. Important skills include Microsoft Office, PowerPoint, MS Access, Excel, VBA, and SharePoint. Preferred (not required): Asite, Helpdesk Experience, Document Management Platform, and SQL.

Skills & qualifications

RequiredNice to have

Skills

Microsoft OfficePowerPointMS AccessExcelVBASharePointMicrosoft TeamsPower BIOrganizational SkillsMulti-TaskingAnalytical SkillsProblem-SolvingCommunicationCustomer ServiceTime ManagementAsiteHelpdesk ExperienceDocument Management PlatformSQL

Qualifications

Bachelor's Degree in Computer Information Systems or 5 Years Relevant Experience

Full job description

Salary Depends on Experience: $45,000--$85,000

Job Schedule: Full Time

Job Category: Information Technology

Description of Duties:

  • Deliver training on the Asite platform to end users.

  • Monitor support emails and voicemails received from Client's Asite end users and resolve problems or take appropriate action.

  • Gather, organize, and analyze large internal and external data sets to provide insights for management.

  • Assist with data entry and clean-up in Asite

  • Assist with developing interactive dashboards of Asite data in Power BI.

Required Skills:

  • Bachelor’s degree in Computer Information Systems or 5 years relevant experience

  • Proficient in Microsoft Office. Excellent PowerPoint skills

  • Advanced level of MS Access and/or Excel including advanced formulas, VBA, macros and data tables, Charts, Pivot tables.

  • Working knowledge of SharePoint and MS Teams

  • Hands-on experience building and publishing customized and interactive dashboards within PowerBI

  • Strong organizational and multi-tasking skills.

  • Excellent analytical and problem-solving abilities

  • Excellent communication (verbal and written) and customer service skills

  • Ability to handle a high-pressure environment

  • Ability to prioritize urgent requests and multitask

  • Helpdesk experience preferred

  • Experience working in a document management platform strongly preferred - proficient in Asite is a plus

  • Proficient in SQL a plus

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