Executive Casino Host
Most applications go out cold — see where you stand first. No sign-up to start.
Don't just apply. Show up ready.
Olive works from this exact posting — no sign-up to start.
At a glance
Job overview
Bally's Corporation is hiring an Executive Casino Host. The Executive Casino Host fosters a fun‑filled, entertaining atmosphere that reflects Bally’s Born to Entertain philosophy, promotes the company’s customer‑centric culture, and builds long‑lasting guest relations. They ensure compliance with policies, regulatory requirements and the Illinois Gaming Board Self‑Exclusion Program, develop personalized service programs, arrange special events, maintain professional contact with patrons, supervise and coach staff, track departmental goals, and handle guest concerns.
Key focus areas include Foster an environment embodying Bally’s Born to Entertain philosophy, Promote and maintain Bally’s customer‑centric culture and guest relations, and Adhere to policies, procedures, and regulatory requirements.
Preferred (not required): Customer-Centric Culture, Building Long-Lasting Guest Relations, Adhere To Policies And Procedures, and Understanding Of Departmental/Company Procedures.
Skills & qualifications
Skills
Qualifications
Full job description
Responsibilities:
-
Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
-
Enthusiastically promote & maintain Bally’s customer-centric culture of offering superior internal/external guest service and actively building long-lasting guest relations
-
Adhere to policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals
-
Perform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program
-
Understanding of overall departmental/company procedures, promotions, programs, strategies, and any other relevant information pertaining to the casino operation.
-
Attract, develop, and retain player patronage through personalized service
-
Assist in the development of programs to increase player worth while staying within established comping guidelines
-
Greet and host customers, maintaining a high standard of courtesy, friendliness, and hospitable attitude
-
Arrange special events for quality customers, including, but not limited to, air and ground transportation, accommodation, and tickets to sporting events.
-
Maintain ongoing professional contact with established casino patrons which includes phone solicitation, emails, letters, text messages, in person encounters.
-
Build working relationships with high end players to establish property loyalty.
-
Ensures department adheres to all regulatory, departmental and company policies and procedures.
-
Helps supervise, train and coach Casino Hosts and VIP Representatives.
-
Assists in tracking and ensuring goals are met for the department.
-
Communicate guest concerns, complaints and requests to the necessary department or supervisor.
-
Assists with VIP lounge activities
Environmental Working Conditions:
- The work environment contains bright lights, loud noise, and stressful situations.
Target Salary:
- Target Salary Range $55,000 with quarterly performance bonus
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
You've read the whole posting — now see how you match it.