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Retail Manager

Chicken Salad Chick (Southern Rock Restaurant Group)

Atlanta, GAFull-timePosted 2y agoStill listed 3 days ago

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At a glance

Compensation
No compensation found
Location
Atlanta, GA
Schedule
Full-time
Work Authorization
Not specified

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Job overview

Chicken Salad Chick (Southern Rock Restaurant Group) is hiring a Retail Manager. The Retail Manager oversees daily operations of retail stores, customer service, and merchandising. This role focuses on enhancing organizational effectiveness through continuous improvement, ensuring consistency across locations, and maintaining regulatory compliance. The manager provides support and guidance to Front of House associates, develops training plans, and identifies talent to foster a creative and collaborative environment.

Key focus areas include Oversee day-to-day operations of Retail Stores, Customer Service Center, and Merchandising Department, Enhance organizational effectiveness through continuous improvement strategies, and Ensure consistency in all aspects of operational success across locations.

Important skills include Time Management, Adjust Communication Style, Composure, Confidentiality, Customer Service Passion, and Business Acumen.

Skills & qualifications

RequiredNice to have

Skills

Time ManagementAdjust Communication StyleComposureConfidentialityCustomer Service PassionBusiness AcumenDecision-Making

Qualifications

Experience Managing Standards Across Multiple LocationsExtensive Background in RetailExtensive Background in Customer ServiceExperience in TrainingMulti-Location Development Experience

Full job description

Responsibilities

  • Oversee the day-to-day operations of the Retail Stores, Customer Service Center, and Merchandising Department.

  • Enhance organizational effectiveness through continuous improvement strategies with regards to operational processes and procedures.

  • Ensure consistency in all aspects of operational success across locations.

  • Maintain compliance with regulatory requirements in all locations.

  • Provide support and guidance to all Front of House associates.

  • Create and implement a comprehensive training and development plan for all levels of Front of House employees.

  • Identify and cultivate talent throughout the organization, providing high potential associates with opportunities to excel.

  • Foster an environment for employees that values creativity, fun, openness, and collaboration.

  • Conduct regular store visits to provide redirecting coaching and praise when appropriate.

  • Work with leaders of all departments to ensure success of stores and Company as a whole.

  • Serve as strategist for customer facing activities to increase satisfaction, retention, and achieve results for the Company.

Requirements

  • Excellent time management.

  • Ability to adjust communication style to interact successfully with a variety of people and personalities.

  • High levels of composure and confidentiality.

  • Experience managing standards and expectations across multiple locations.

  • Strong passion for customer service.

  • Business acumen and decision-making prowess.

  • Extensive background in Retail and Customer Service, including training and multi-location development.

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