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Shift Lead (Key Holder)

Sandbox VR

Chicago, ILFull-time$19.04/hrPosted 3y agoVerified open 4 days ago

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At a glance

Compensation
$19.04/hr
Location
Chicago, IL
Schedule
Full-time
Work Authorization
Not specified

Job overview

Sandbox VR is hiring a Shift Lead (Key Holder). Sandbox VR seeks a Shift Lead (Key Holder) to create unforgettable guest moments, greet and guide guests through VR experiences, share offers, maintain store standards, and lead shift operations including opening, closing, audits, and staff coaching.

Key focus areas include Create unforgettable guest moments, Greet guests with energy and invite them into an exciting, welcoming environment, and Guide guests through the VR journey: arrival, gearing up, gameplay, and wrap-up.

Successful candidates bring Physically Able, Weekend Availability, and 1+ Year In Retail/Hospitality Leadership. Important skills include Egoless, Coachable, Adaptable, Proactive, Resourceful, and Self-Driven. Preferred (not required): Create Unforgettable Guest Moments, Greet Guests With Energy, Guide Guests Through VR Journey, and Proactively Share Offers.

Skills & qualifications

RequiredNice to have

Skills

EgolessCoachableAdaptableProactiveResourcefulSelf-DrivenGood With ChangeTeam-FocusedStay PositiveCelebrate Group WinsReliableLeadershipCreate Unforgettable Guest MomentsGreet Guests With EnergyGuide Guests Through VR JourneyProactively Share OffersMaster Proprietary TechKeep Gear CalibratedTroubleshoot Issues SmoothlyProvide Real-Time UpdatesCommunicate With ManagementCommunicate With Tech SupportMaintain Spotless StoreSanitize Gear ThoroughlyDisplay Materials to Brand ExpectationsPrepare iPadsPrepare Body TrackersPrepare GearOpen/Close StoreManage Daily AuditsManage Break SchedulesManage Labor SpendRun Shift Check-InsCoach in Real TimeTrain New HiresEnsure Team PerformanceEnsure Team MoraleEnsure Guest Service Standards

Qualifications

Physically AbleWeekend Availability1+ Year in Retail/Hospitality Leadership

Benefits

401(k) Match
Paid Time Off

Full job description

Who We Are: We’re Sandbox VR, the most advanced virtual reality experience in the world. Our mission is to bring people closer together through world-class immersive adventures—whether that’s surviving a zombie apocalypse or battling on the high seas. Since 2017, we’ve led the industry in location-based VR. Join us and help build the future of entertainment! Interested in working at Sandbox VR? Sneak peek of our store experience HERE . What You Will Be Doing:

  • Create Unforgettable Guest Moments
  • Greet guests with energy and invite them into an exciting, welcoming environment
  • Guide guests through the VR journey: arrival, gearing up, gameplay, and wrap-up
  • Proactively share offers (F&B, repeat visits, gift cards) to boost engagement
  • Be a Tech & Experience Expert
  • Master our proprietary tech and keep gear calibrated
  • Troubleshoot issues smoothly and provide real-time, light-hearted updates to guests
  • Communicate with management and tech support when issues arise, clearly and quickly
  • Keep Things Running Smoothly
  • Maintain a spotless, high-energy store that meets Sandbox VR standards
  • Sanitize gear thoroughly and display materials/gift cards to brand expectations
  • Prepare iPads, body trackers, and gear before and after every session
  • Shift Leadership & Coaching
  • Open/close the store, manage daily audits, break schedules, and labor spend
  • Run shift check-ins, coach in real time, and train new hires
  • Ensure team performance, morale, and guest service standards remain high What We Are Looking For:
  • Egoless & Coachable: You take feedback well and pitch in wherever needed
  • Adaptable & Proactive: You’re resourceful, self-driven, and good with change
  • Team-Focused: You stay positive and celebrate group wins
  • Reliable: On time, in uniform, and ready to shine
  • Physically Able: On your feet, some lifting (up to 40 lb), occasional stairs
  • Weekend Availability: Required
  • Leadership: 1+ year in retail/hospitality leadership Benefits
  • Paid sick time + 401(k) match
  • Commuter benefits (transit + parking)
  • Referral bonuses + employee discounts
  • Free VR sessions Note: Evening and weekend availability may be required depending on the business’ needs. 19.04 - 19.04 USD

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