Director Client and Caregiver Relations
HCAOA (Home Care Association of America)
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At a glance
Job overview
HCAOA (Home Care Association of America) is hiring a Director Client and Caregiver Relations. The Director Client and Caregiver Relations will manage client and caregiver relationships for a non-medical in-home care agency. This role involves ensuring accurate referral processing, supervising caregiver and office staff activities, and developing training curricula. The director will also communicate with associates and clients to evaluate service quality and assist with social media, sales, marketing, and public relations efforts.
Key focus areas include Ensure all referrals are received in an accurate, detailed manner and processed on a timely basis, Perform supervisory and administrative activities for recruiting, hiring, orientation, in-services and disciplinary actions for caregivers and office staff, and Schedule, coordinate and maintain day to day activities of caregivers.
Successful candidates bring High School Diploma and 5 Years Business Experience. Important skills include Communication, Decision-Making, Problem Solving, Adaptability, Team Player, and Listening Skills.
Skills & qualifications
Skills
Qualifications
Full job description
Director Customer Relations ( NON-Medical In-Home Care Agency)
Are you looking for a challenging role that allows development opportunities while improving the quality of life for those you serve ? If so, Right at Home has the opportunity for you !
We are a locally owned in-home care non-medical business that has an exceptional culture, and we are looking for great talent who can work in a multi-disciplined environment.
We offer training, development opportunities, and a competitive salary with bonus potential. Ensures all referrals are received in an accurate, detailed manner and processed on a timely basis.
Performs supervisory and administrative activities for recruiting, hiring, orientation, in-services and disciplinary actions for caregivers and office staff.
Essential Functions
Schedules, coordinates and maintains day to day activities of caregivers.
Develops training curriculum and schedules for staff.
Communicates continuously with associates and clients to evaluate the quality of services provided.
Performs on-call coordinator duties as required.
Assist with social media, sales, marketing and public relations efforts.
Receives and processes referrals and inquiries on the programs of this company.
Performs payroll duties, including validation of clock-in and clock-out times of caregivers at client’s homes.
Manages interviews, orientation and hiring process for new applicants.
Personal Skills Required
Communication, Decision-Making, Problem Solving, Adaptability, Team Player, Listening Skills, Initiative and Customer Focused.
Education, Experience, Knowledge, Skills, Abilities and Availability
Minimum high school diploma with minimum of five years of business experience.
Preferable education requirements include associate or bachelor degrees.
Basic office and computer skills – Word / Excel / Power Point.
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