Executive General Adjuster

Raphael & Associates is seeking an experienced, detail-oriented Executive General Adjuster t o investigate, evaluate, and manage complex property and casualty claims in New York. This role is responsible for handling large-loss and high-exposure claims, providing expert analysis of coverage and liability issues, and delivering exceptional client service throughout the claims process. Join a forward-thinking organization that values your contributions and supports your professional growth in building a long-term career.

Responsibilities

• Investigate and evaluate insurance claims to determine coverage, liability, and extent of damages

• Review insurance policies, claim documentation, and supporting records to assess claim validity and exposure

• Conduct interviews with insureds, claimants, witnesses, contractors, and other involved parties

• Inspect damaged property and evaluate repair, replacement, and remediation costs

• Coordinate with engineers, consultants, attorneys, contractors, and other experts as needed

• Prepare detailed reports documenting findings, recommendations, and claim resolutions

• Negotiate settlements within established authority and recommend further action when necessary

• Maintain accurate reserves and monitor claim financials throughout the life of the file

• Participate in mediations, hearings, appraisals, and litigation support activities when applicable

• Ensure compliance with client guidelines, carrier requirements, and industry regulations

• Provide responsive communication and superior customer service to clients, insureds, and business partners

• Travel as required to inspect losses and support catastrophe response efforts

• Support special projects and operational initiatives as assigned.

• Maintain current knowledge of industry trends, policy forms, and claims practices.

Qualifications, Skills & Competencies

• Bachelor’s degree preferred or equivalent industry experience.

• Appropriate state adjusting licenses as required

• Minimum of five (5) years of property and casualty claims adjusting experience, including handling complex or large-loss claims.

• Experience with commercial, residential, and catastrophe claims preferred.

• Strong analytical, investigative, and negotiation skills

• Excellent written and verbal communication abilities

• Ability to manage multiple priorities and deadlines effectively

• Strong customer service and relationship management skills

• Detail-oriented with strong organizational skills

• Proficiency with Microsoft Office and claims management systems

• Ability to work independently and collaboratively in a team environment

• Sound judgment and decision-making capabilities

Work Environment & Physical Requirements

• Ability to work in both office and field environments

• Ability to travel to inspect properties in a variety of environmental and weather conditions.

• Ability to stand, walk, climb, bend, kneel, and lift as necessary to perform field inspections.

The statements contained herein are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required. Management reserves the right to modify job responsibilities and requirements as business needs change.

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