Partnership Development Manager
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At a glance
Job overview
Internet Archive is hiring a Partnership Development Manager. The Partnership Development Manager at Internet Archive and Open Staffing Foundation will drive the growth of product and service usage by developing partnerships, participating in collaborative initiatives, and managing outreach efforts. This role involves being the primary contact for potential users, ensuring partner success, researching market needs, and aligning business opportunities with product goals within the Archiving & Data Services group. The manager will work directly with cultural heritage communities and other stakeholders to advance preservation, access, open information, and public knowledge.
Key focus areas include Manage and conduct business and partner development activities across products, Own inbound and outbound leads cultivation and management workflows, and Deliver product demos, trials, trainings, and related quotes and proposals.
Successful candidates bring Travel 10%-20% Required and U.S. Citizen Or Resident Authorization. Important skills include Business Development, Partner Development, Leads Cultivation, Leads Management, Product Demos, and Product Trials. Preferred (not required): Adaptability, Self-Reliance, Creative Problem-Solving, and Production-Oriented Mentality.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Type: Full time
Location : Remote-First
About Internet Archive & Open Staffing Foundation Internet Archive is a non-profit library, headquartered in San Francisco, with an ambitious mission: to provide “Universal Access to All Knowledge” — the books, web pages, audio, television and software of our shared human culture. Our 150 team members have built one of the top 300 websites in the world, https://archive.org/ . Internet Archive digitizes thousands of books a day and collects a hundred million web pages a week. In its 25+ years, it has built one of the largest digital libraries in the world by working with hundreds of national and international libraries, museums, universities, governments, and non-profits.
Open Staffing Foundation (OSF) is a nonprofit that provides staffing services for the Internet Archive and other mission aligned organizations.
Job Summary
The Partnership Development Manager reports to the Director of Archiving & Data Services and serves a critical role in helping grow the use of our products and services, developing partnerships, participating in collaborative initiatives, and conducting outreach and community management efforts. The role will be the preliminary contact for potential users of our products, ensure the success of partner relationships, research market and client needs, and align business and partner opportunities with product and engineering goals in the Archiving & Data Services group while working directly with the national and international cultural heritage community and other stakeholders advancing preservation, access, open information, and public knowledge.
Essential Duties & Responsibilities
Manage and conduct business and partner development activities across a range of products focused on digital archiving, open access, and web and data services
Own the inbound and outbound leads cultivation and management workflows
Deliver product demos, trials, trainings, and related quotes and proposals
Help ensure new partner success, existing partner retention, and overall partner satisfaction and engagement
Contribute to community management efforts and ensure partner engagement
Represent Internet Archive and cultivate relationships with current and prospective partners at conferences, meetings, and events
Plan and oversee marketing and outreach initiatives and establish a strong identity and a thriving community for our products and programs
Work with partner services and finance staff to steward user and accounts data, leads pipelines and CRM systems, and reporting and business analytics
Work closely with the Director and managers to ensure development and outreach work is aligned with product roadmaps and strategic goals
Set and achieve targets for partnership, new users, and revenue growth
Contribute to department grant seeking and funder development
Assist in research projects and other internal duties as assigned
Competencies to Succeed in the Role
A commitment to the mission: to provide, “ Universal Access to All Knowledge .”
Ability to work with a diverse group of internal colleagues and external partners at many levels of seniority
Strong strategic and critical thinking, communication, and presentation skills, especially in speaking clearly with potential users about our products and programs
Must be able to manage multiple simultaneous projects, deadlines, and responsibilities and succeed in a loosely-structured, dynamic work environment
Flexibility, self-reliance, a sense of humor, a creative approach to problem-solving, and a production-oriented mentality are valuable qualities for success in the role
Strategic thinking capabilities with effective problem solving skills, sound judgment and practical, production-oriented approaches
Ability to travel (estimated 10%-20%) is required
Education and Experience Required
At least 3 years of partnership/business development, user support, sales, or product or partnership management, preferably with SaaS technologies
Demonstrated experience developing and executing on development and growth plans for web-based products, especially for institutional users
Ability to help shape this highly-matrixed role, own a variety of responsibilities, and work collaboratively in a cross-functional team
Preferred
A background working in and with non-profit organizations.
Experience working with library, educational, cultural heritage, government or similarly-aligned, mission-driven organizations
Experience working remotely and with remote teams
Knowledge of library technologies, social-good web applications, or open-source technology product development
Previous experience with CRMs or similar systems
IMPORTANT: We like cover letters because they help us understand how you communicate and express yourself in writing. Candidates who provide a cover letter will be prioritized.
Job Details
This is a remote-first position working in a distributed team. Candidates will need to have significant overlap with primarily Pacific Time Zone based colleagues. Compensation and title will be commensurate with experience and work location, and is open to candidates of varying levels of seniority. Candidates must be a U.S. Citizen or a U.S. Resident with authorization to work. References must be made available upon request.
Benefits & Perks
Internet Archive works with Open Staffing Foundation to recruit, hire and retain staff. Open Staffing Foundation offers a comprehensive benefits package, including PTO, paid holidays, medical, dental, and vision benefits, health savings and flexible spending accounts, commuter benefits, short-term and long-term disability coverage, and retirement programs.
At the Open Staffing Foundation, we believe our best work happens when diverse perspectives come together. We strongly encourage applications from individuals in groups underrepresented in the tech and library industries. We are proud to be an equal-opportunity employer, committed to fair employment practices regardless of race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by federal, state, or local law.
We also aspire to make the online job application process accessible to any and all users. If you have a disability that impacts your ability to complete the application process, and would like to request assistance or accommodation, please contact us: [email protected]
Lastly, pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.
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