Guest Services Ambassador

Part-time

BayCare Health System

Land O'Lakes, FLPart-timePosted 3mo agoSeen in employer's feed 4 days ago

Land O'Lakes, FLPart-timeNo compensation foundPosted 3mo agoSeen in employer's feed 4 days ago

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At a glance

Compensation

No compensation found

Location

Land O'Lakes, FL

Schedule

Part-time

Work Authorization

Not specified

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Job overview

BayCare Health System is hiring a Guest Services Ambassador. The Guest Services Ambassador serves as a liaison for guests to all assigned services, ensuring a positive experience for patients, clients, patrons, and visitors. This role involves communicating effectively with various stakeholders, addressing and resolving issues, and escalating concerns when necessary. The ambassador must possess advanced computer skills and proficiency in several modalities and applications.

Key focus areas include Function as the guests' liaison to all assigned services, Ensure each patient, client, patron or visitor enjoys a positive experience, and Meet personal needs of patients, clients, patrons, or visitors.

Successful candidates bring High School Or Equivalent and 1 Year Customer Service Experience. Important skills include Hospitality-Focused, Communicate Effectively, Address & Resolve Issues, Advanced Computer Skills, Reception, and Registration.

Skills & qualifications

RequiredNice to have

Skills

Hospitality-FocusedCommunicate EffectivelyAddress & Resolve IssuesAdvanced Computer SkillsReceptionRegistrationSchedulingFinancial CounselingInsurance VerificationWaiting Room ManagementDocument Management

Qualifications

High School or Equivalent1 Year Customer Service1 Year HospitalityAssociate's

Full job description

Join the team that is revolutionizing health care – BayCare Health System

Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility, and clinical excellence.

Our team members focus on tomorrow by achieving personal and professional success today. That's why you'll thrive in our forward-thinking culture, where we combine the best technology with compassionate service. We blend high-tech with high touch in ways that are advancing superior health care throughout the communities we serve.

Title: Guest Services Ambassador

Facility: Land O'Lakes Health Hub

Responsibilities for the Guest Service Ambassador include:

Function as the guests' liaison to all assigned services.
Hospitality-focused and critical to ensuring that each patient, client, patron or visitor is able to enjoy a positive experience and have their personal needs met while taking advantage of the variety of health-related and retail services offered by the facility
Act as an advocate for the patient and must communicate effectively with patients, visitors, health system leaders, staff, medical office personnel and referring physicians
Will need to address & resolve issues, recognizing those requiring escalation to facility leaders and/or manager
May or may not require performing all job specific functions listed within this description
Must possess advanced computer skills and is proficient in all of the following modalities/computer applications as appropriate: reception, registration, scheduling, financial counseling, insurance verification, waiting room management, and document management.
Must be proficient within 6 months of hire in waiting room management system and registration and scheduling of one service-line