Marketing Coordinator - Guest Ambassador

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

Compensation Rate: $16.50/hour

As a Marketing Coordinator (Guest Ambassador), you’ll take on a variety of responsibilities related to guest engagement, including the role of marketing representative based at the Pass Member Landing. This role will include:

• Greet guests at reception area and verify passholder membership
• Interact with guests, answering questions, selling incremental experiences and upgrades
• Assist with in-park communication and messaging surrounding events, offers, tours, upgrades etc.
• Assist guests in park, answer questions and give directions
• Respond to guests in a timely manner and ultimately drive a positive recovery/sentiment within the community
• Monitor, track, and report on and provide insights on our pass members
• Build relationships with guests and annual pass holder community as a whole
• Nurture a stronger sense of community among pass holders
• Keep Pass Member Landing area clean and organized
• Help facilitate Pass Member Events and other Marketing activations.
• Perform other duties as assigned

What it takes to succeed:

• 2 + years of experience in a hospitality or guest services role (customer service, guest relations, hotel front desk)
• Bachelor's Degree in Communications, Marketing or Hospitality is a plus
• Sales experience, comfortable with selling upgrades and in park experiences to guests
• Outgoing, approachable, personable and friendly demeanor
• Excited and open to interacting with Busch Gardens most loyal and valued pass member holders
• Have outstanding communications skills
• Ability to convey messages clearly and persuasively
• Be willing to work a flexible schedule to include weekends, evenings, and holidays

The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.