Irrigation Franchise Business Consultant

Job Description

The Franchise Operations Support Consultant will provide comprehensive operational training and support for new and existing Conserva Irrigation franchisees through in-person field visits, over the phone, email communication, and in classroom settings as part of new franchisee (and on-going) training. The Consultant will collaborate with other Franchise Support Team Members and departments at Conserva Irrigation and Outdoor Living Brands to deliver timely and effective coaching and mentoring. The Consultant will act in a consultative and convincing fashion to assist franchisees with their unique business issues and opportunities. The Consultant will achieve this by building strong relationships with the franchisees and their employees.

Responsibilities & Priorities

• Become a “subject matter expert” in all aspects of a Conserva Irrigation Franchise business with an emphasis on general business operations, technology, and marketing.

• Assist Conserva Irrigation franchisees in running their business efficiently and profitably by training and supporting the operational functions of the business in a manner consistent with the operating systems of the franchise.

• Hold Conserva Irrigation franchisees accountable to the Brand standard in areas such as field operations, employee apparel, truck wrap and appearance, marketing collateral and client communication and follow-up.

• Maintain regular contact with franchisees through proactive phone calls and regular email communication. The purpose of these communications is to review ongoing operating results and to collect any information to be shared with management and the support team as well as to answer any day-to-day operational questions posed by the Conserva Irrigation franchisees.

• Provide “hands-on” field training and support for both new and existing franchisees by traveling to select locations for 2-3 days. (Estimate: 8-12 trips annually)

• Participate in new franchisee and on-going training focused on specific marketing, financial, and operational functions of the business.

• Work closely with the marketing, technology, and accounting departments to ensure all franchise support and compliance issues are handled in a timely manner.

• Provide feedback to Outdoor Living Brands’ management team, including field reports after each visit, regarding significant (i) new issues and challenges that are being faced by Conserva Irrigation franchisees that could be addressed by the franchisor on behalf of the entire system or on a regional basis; (ii) new best practices developed by franchisees in the field; and (iii) issues or concerns expressed in the field regarding the franchisor that could affect franchisor-franchisee relationships.

• Help develop material and present at the Conserva Irrigation and Outdoor Living Brands Annual Meeting held each January. (Estimate: 1 trip)

• Participate and/or lead selected Conserva Irrigation and/or Outdoor Living Brands special projects on an as-needed and as-assigned basis.

• Any other duties and functions consistent with the position that may be, from time to time, required by Conserva Irrigation and Outdoor Living Brands.

• Approximately 20% travel required.

• Work from the Outdoor Living Brands home office – Richmond, VA. Relocation package can be negotiated. (Remote work is available for the right candidate)

Expectations

• Complete required travel within approved overall budget guidelines and on a per trip basis.

• Maintain a communication log for all phone and inbound and outbound conversations with Conserva Irrigation franchisees.

• Maintain regular communication with management and other members of the field support team to ensure all franchisee issues are addressed.

Desired Character Traits and Skillsets

• Self-Starter

• Strong Work Ethic

• Team Player

• Coaching

• Teaching

• Analytical and Reasoning Skills

• Friendly demeanor

• Minimum 3 Years of Irrigation Industry Experience Required