IT Technical Support

STELLAR SERVICES

Los Angeles, CAFull-time$40–100K/yrPosted 7mo agoSeen in employer's feed 3 days ago

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At a glance

Compensation

$40–100K/yr

Location

Los Angeles, CA

Schedule

Full-time

Work Authorization

Not specified

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Job overview

STELLAR SERVICES is hiring an IT Technical Support. The IT Technical Support role involves providing comprehensive technical assistance, diagnosing and troubleshooting system issues, and managing IT infrastructure. Responsibilities include handling customer emails, escalating incidents, performing hardware and software installations, and providing computer orientation to new staff. The position requires proficiency in PC hardware, network infrastructure, Windows operating systems, and Microsoft Office 365 Suite.

Key focus areas include Answer incoming customer emails to the Help Desk, Follow established procedures to diagnose and troubleshoot system issues, and Analyze, determine, and document reported production outages/incidents.

Important skills include Diagnose System Issues, Troubleshoot System Issues, Analyze Production Outages/Incidents, Determine Severity Of Incidents, Determine Impact Of Incidents, and Determine Nature Of Incidents.

Skills & qualifications

RequiredNice to have

Skills

Diagnose System IssuesTroubleshoot System IssuesAnalyze Production Outages/IncidentsDetermine Severity of IncidentsDetermine Impact of IncidentsDetermine Nature of IncidentsEscalate IncidentsClear CommunicationFreshdeskIT Service-NowHardware InstallationsSoftware InstallationsOn-the-Job TrainingComputer OrientationPC Hardware TroubleshootingDiagnosing Hardware Component FailuresResolving Hardware Component FailuresHardware UpgradesHardware ReplacementsHardware ConfigurationsNetwork Infrastructure TroubleshootingIdentifying LAN/WAN IssuesResolving LAN/WAN IssuesManaging Network PerformanceConnectivity TroubleshootingWireless NetworksVPN IssuesWindows Operating SystemsWindows 10Windows 11Applying Security PatchesSystem UpdatesDriver UpdatesMicrosoft Office 365 SuiteDeploying Microsoft OfficeTroubleshooting Microsoft OfficeUser Support for Microsoft OfficeMicrosoft WordExcelPowerPointMicrosoft OutlookOneDriveMicrosoft Teams

Full job description

Salary Depends on Experience: $40,000--$100,000

Job Schedule: Full Time

Job Category: Information Technology

Answer incoming customer emails to the Help Desk. • Follow established procedures to diagnose and troubleshoot system issues. • Analyze, determine, and document reported production outages/incidents. • Determine severity, impact, and nature of incidents. Escalate as needed. • Communicate clearly with other team members. • Submit tickets for new service or applications requests in Freshdesk and IT Service-Now and other related tracking applications. • Complete onboarding or offboarding functions for staff being mobilized or demobilized. • Perform hardware and software installations. • Oversee deployments and relocations of staff at various locations throughout the airport footprint. • Provide IT support at Division-wide sponsored events. • Provide on-the-job training to new department staff members. • Provide computer orientation to new staff. Hardware and Infrastructure Experience • PC Hardware Troubleshooting o Capable of diagnosing and resolving hardware component failures including motherboards, power supplies, memory and storage devices. Proficient in handling upgrades, replacements, and configurations. • Network Infrastructure Troubleshooting: o Capable of identifying and resolving common LAN/WAN issues such as cabling faults, switch/router configuration errors, and IP conflict resolution. Adept in managing network performance and connectivity troubleshooting, including wireless networks and VPN issues. IT Technical Support I Program – IT Technical Support I PS1031 Installation, Configuration, and Maintenance: • Windows Operating Systems o Proficient in the installation, configuration, and administration of Windows operating systems (Windows 10, 11). Experienced in applying security patches, system updates, and driver updates. • Microsoft Office 365 Suite: o Proficient in deploying, troubleshooting, and providing user support for both standalone Microsoft Office and Microsoft 365 versions. Highly experienced with core productivity tools such as Word, Excel, PowerPoint, and Out look, as well as collaboration and integration solutions like OneDrive and Teams

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