Intake Specialist, Broadway

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Community Empowerment Center site, located at 90 Beaver Street administers the Atlas (SEPS), SSVF, Homebase and STEHP programs. The Intake Specialist is the primary point of contact for each program. This position requires a high level of professionalismin appearance, demeanor and in interacting with perspective clients, service providers, funding agencies, and community stakeholders. He/she coordinates the intake process, reviews eligibility documentation, schedules appointments, makes referrals, and determines the services to be rendered based on an evaluation of each case. The Intake Specialist:

• Receives callers and in person visitors, answer their questions, takes messages, provides them information/referrals and/or schedule them for an intake appointment and direct them to other staff or agency services as appropriate;

• Screens and assesses individuals for program eligibility and determines the appropriate next steps for all individuals seeking assistance;

• Reviews eligibility documentation to ensure compliance with contractual guidelines;

• Coordinates with supervisor to schedule new client intakes;

• Ensures that all client resources are up-to-date and available in reception area;

• Perform periodic outreach activities to publicize the availability of services;

• Ensures the reception area is well-maintained and safe;

• Receives and sorts mail and deliveries;

• Performs data entry, filing, copying and faxing of documents;

• Ensures staff and clients sign daily logs;

• Assists in preparing letters and documents for community based outreach activities;

• Perform other duties as assigned by the supervisor or program directors.

COMPETENCIES

• Bilingual English/Spanish required

• Knowledge of the NYC public benefits system, HRA and DHS

• Experience working in non-profit organizations and commitment to social justice.

• Excellent communication skills and ability to advocate.

• Ability to work independently and collaborate with a team.

• Entrepreneurial spirit, ability to problem solve and build relationships

EDUCATION EXPERIENCE

• Bachelors degree preferred.

• High School Diploma or equivalent required.

Qualifications

Equal Employment Opportunity (EEO)/Affirmative Action Policy Statement

It is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.