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Product Support Specialist - Aviation IT (EMEA)

Trax USA Corp.

North, SCRemoteFull-timeNo compensation foundPosted 5mo agoSeen in employer's feed 2 days ago
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At a glance

Compensation
No compensation found
Location
North, SCRemote
Schedule
Full-time
Work Authorization
Not specified

Requirements

Credentials this posting asks for.

Bachelor's degree

Job overview

Trax USA Corp. is hiring a Product Support Specialist - Aviation IT (EMEA). Trax is seeking a Product Support Specialist for its EMEA team. This role requires a strong understanding of aviation, particularly in technical records, engineering, maintenance, or software implementation. The specialist will learn products, develop documentation, conduct training, resolve technical issues, and provide excellent customer service. Collaboration with programming, QA, technical writing, and IT teams is essential.

Key focus areas include Act as a liaison between airline customers and programming department, Identify, research and resolve technical and software problems, and Track and monitor customer issues for timely response and resolution.

Successful candidates bring Bachelor's Degree In Aviation, 3+ Years Aviation Experience, and 50%+ Travel Required. Important skills include Aviation Field Understanding, Technical Records, Engineering, Maintenance, Software Implementation, and Product Training.

Skills & qualifications

RequiredNice to have

Skills

Aviation Field UnderstandingTechnical RecordsEngineeringMaintenanceSoftware ImplementationProduct TrainingDocumentation DevelopmentTechnical Problem ResolutionSoftware Problem ResolutionCustomer ServiceCommunicationTechnical SkillsLiaisonHelp Desk FunctionCustomer Issue TrackingCustomer Issue MonitoringCustomer Specification DocumentationSoftware Program Modification TestingNew Program Feature DocumentationCustomer TrainingOn-Call ServiceCustomer Project ManagementCustomer Implementation ProjectsTraxEnglish Language ProficiencyCollaborationProblem-SolvingDe-EscalationSolution ProvisionAttention to Customer IssuesUrgency to Resolve IssuesMultiple Languages

Qualifications

Bachelor's Degree in Aviation, Business or Related Field3-5 Years Experience in Aviation FieldExperience With Trax or Similar Aviation Maintenance Software50%+ Domestic and International TravelRelocation May Be Required

Benefits

Relocation Assistance

Full job description

Product Support Specialist - Aviation IT (EMEA)

Fully Remote • Remote Worker - N/A, FRA

Description

Trax is hiring a Product Specialist to join our growing team in the EMEA region. This position requires a firm understanding of the aviation field working with (or similar to) Technical Records, Engineering, Maintenance and/or Software Implementation to effectively contribute to the training and management of our product. The Product Specialist is responsible for learning our products, assisting in the development of documentation, conducting training, resolving technical and software problems and delivering excellent customer service. Trax is a highly collaborative environment where Product Specialists work very closely with other team members and clients to solve problems.

The Product Specialist will frequently communicate and work alongside our Programming teams, QA, Technical Writing & IT. The role involves excellent communication and technical skills to act as a liaison between our Programming Department and our Airline Customers.

Requirements

Key Responsibilities

  • Act as a liaison between airline customers and programming department by answering phone calls and correspondence (Help Desk function)

  • Identify, research and resolve technical and software problems

  • Track and monitor customer issues to ensure a timely response and resolution

  • Liaison with our Development Department to document customer specifications

  • Test software program modifications and resolutions to report technical problems

  • Liaison with Technical Writing Department to develop documentation of new program features

  • Customer training (on-site or at Trax location).

  • On-call service for customer emergencies

  • Manage and coordinate customer projects - oversee implementations with support of our corporate team.

  • Ability to take on customer implementation projects to ensure smooth delivery of Trax products and services.

  • Other duties as assigned.

Qualification Requirements

  • Bachelor’s Degree in Aviation, Business or related fieldandat least 3-5 years of experience in the aviation field working with (or similar to) Technical Records, Engineering, Maintenance and/or Software Implementations.

  • Must have experience working with Trax or similar related aviation maintenance software.

  • Proficiency in the English language with ability to speak multiple languages, preferred.

  • Outstanding Communication skills – both verbal and written

  • Must have excellent communication, teamwork and problem-solving skills.

  • Excellent customer service skills, with ability to deescalate issues and provide solutions for customers.

  • Attention to customer issues with a sense of urgency to resolve and close to ensure business continuity for customers.

Other requirements:

  • This position requires 50%+ of domestic and international travel.

  • This position may require relocation.

Job type: Full time / Salaried

Job Level: Mid-level

Job Location: Remote

Remote: Yes

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