SUPERVISOR, CARE COORDINATION

Salary Range $67,000.00 - $74,300.00 Salary/year

Position Type Full Time

Description

About Us:

Callen-Lorde is the global leader in LGBTQ+ healthcare. Since the days of Stonewall, we have been transforming lives in LGBTQ+ communities through excellent comprehensive care, provided free of judgment and regardless of ability to pay. In addition, we are continuously pioneering research, advocacy and education to drive positive change around the world, because we believe healthcare is a human right.

Our Mission:

Callen-Lorde Community Health Center provides sensitive, quality health care and related services targeted to New York’s lesbian, gay, bisexual, and transgender communities — in all their diversity — regardless of ability to pay. To further this mission, Callen-Lorde promotes health education and wellness, and advocates for LGBTQ+ health issues.

About the Role:

As a Supervisor of Care Coordination, you will play a critical leadership role in guiding a team of care coordinators and ensuring the delivery of high-quality, patient-centered services. This position focuses on supporting social services and preventive care initiatives, with an emphasis on improving health outcomes for adult patients.

You will oversee daily operations, manage caseload distribution, and provide clinical and administrative supervision to staff. In collaboration with multidisciplinary teams, you will coordinate comprehensive care plans that address both medical and social determinants of health.

The role places a strong emphasis on prevention and patient education, including HIV prevention strategies such as PrEP and PEP, long-acting injectable (LAI) treatments, and broader preventive care services. Experience or familiarity with sexual health education and adult patient care is highly valued.

This is an opportunity for a mission-driven leader to make a meaningful impact by strengthening care coordination, advancing preventive health initiatives, and supporting a high-performing team in a dynamic healthcare environment.

Key Responsibilities:

As a Supervisor of Care Coordination, your responsibilities will include:

• Team Leadership: Supervise a team of Patient Navigators, Case Managers, and Supportive Case Managers, providing guidance, support, and performance evaluations.

• Case Management: Provide direct case management services, including intake, assessment, treatment planning, and ongoing reassessment.

• Care Coordination: Coordinate care with medical providers, behavioral health professionals, and other community resources to ensure seamless patient care.

• Entitlements and Referrals: Assist patients in accessing entitlements and referring them to appropriate services.

• Documentation: Maintain accurate and timely documentation of all patient encounters and activities.

• Performance Management: Monitor staff performance, provide feedback, and address any performance issues.

• Quality Improvement: Participate in quality improvement initiatives and contribute to the development of best practices.

• Professional Development: Attend conferences, trainings, and workshops to stay updated on the latest trends and best practices in care coordination.

Work Schedule:

This is a full-time position with evening hours. The schedule is structured to support operations across our Bronx, Brooklyn, and Chelsea sites.

Benefits:

Salary will be based on experience and will be accompanied by a comprehensive benefits package including an exceptional low cost medical plan option for you, your spouse/domestic partner and/or your family, dental insurance, vision insurance, no cost life insurance, short- and long-term disability insurance, Flexible Spending Account, Tuition Assistance, commuter benefits, a generous paid time off plan, and a 403B retirement savings plan.

Please note that this position is grant funded.

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Qualifications

Education, Experience

• Licensed Master of Social Work degree (LMSW), Licensed Mental Health Counselor (LMHC) or related Master’s degree preferred or a bachelor’s degree with a minimum of 3 years of experience in providing direct case management services required.

• Experience supervising case management staff and performance based grant contract monitoring required.

Desired Characteristics, Skills

• Ability to work within team-based structure.

• Strong communication and interpersonal skills.

• Commitment to the mission of Callen-Lorde.

If you are dedicated to making a difference in the lives of our patients and meet these qualifications, we encourage you to apply. Join us in providing comprehensive healthcare in a safe, inclusive, and supportive environment.