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Member Services Representative

Planet Fitness

Camden, SCFull-timeNo compensation foundPosted 2mo agoVerified open 6 days ago
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At a glance

Compensation
No compensation found
Location
Camden, SC
Schedule
Full-time
Work Authorization
Not specified

Job overview

Planet Fitness is hiring a Member Services Representative. The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. This role involves upholding club policies, resolving concerns, and performing membership-related functions while maintaining a clean and safe environment.

Key focus areas include Greet members/guests as they enter and exit the club, Assist members with questions or concerns as they check in, and Promote the Judgement Free Zone® by connecting with members.

Successful candidates bring Must Be 18+ and Punctuality And Reliability. Important skills include Positive And Upbeat Attitude, Delivering Consistent And Exceptional Experience, Punctuality, Reliability, Dependability, and Diplomacy. Preferred (not required): Inspire And Motivate Others, Quick Study, Apply Learned Information, and Customer Service.

Skills & qualifications

RequiredNice to have

Skills

Positive and Upbeat AttitudeDelivering Consistent and Exceptional ExperiencePunctualityReliabilityDependabilityDiplomacyHelping OthersIntegrityRespectStrong Communication SkillsEmpathizeBasic Computer ProficiencyProblem SolveInspire and Motivate OthersQuick StudyApply Learned InformationCustomer ServicePassion for Fitness and Health

Qualifications

Must Be 18+Customer Service Background

Benefits

401(k) Match
Paid Time Off

Full job description

Benefits:

  • 401(k)

  • 401(k) matching

  • Employee discounts

  • Flexible schedule

  • Opportunity for advancement

  • Paid time off

  • Training & development

  • Wellness resources

  • Free uniforms

The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Characteristics that will make you a perfect match for our Member Services Representative :

You:

  • Exhibit a positive and upbeat attitude.

  • Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.

  • Pride yourself on your work while being punctual, reliable, and dependable.

  • Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.

  • Act with integrity and show respect to everyone around you.

  • Exhibit strong communication skills and have an ability to listen and empathize.

  • Inspire and motivate others to achieve their goals.

  • Are a quick study with the ability to apply what you have learned during online and hands-on training.

About the Member Services Representative Role:

As a Member Services Representative , you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience!

Daily responsibilities for the Member Services Representative also include:

  • Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.

  • Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.

  • Resolve member concerns and escalate to a Manager as needed.

  • Answer phones in a friendly manner and assist callers with their inquiries.

  • Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.

  • Perform prospective member calls and tours; assessing their membership needs.

  • Execute retail transactions with accuracy and drive sales goals.

  • Resolve member concerns and escalate to a Manager as needed.

  • Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.

  • Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.

  • Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.

  • Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.) Qualifications/Requirements:

  • Customer service background preferred.

  • Basic computer proficiency.

  • A passion for fitness and health.

  • Upbeat and positive attitude!

  • Punctuality and reliability is a must.

  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

  • Strong listener with the ability to empathize and problem solve.

  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.

  • Must be 18 years of age or older. Physical Demands:

  • Continual standing and walking during shift.

  • Continual talking in person or on the phone during shift.

  • Must be able to occasionally lift up to 50 lbs.

  • Will occasionally encounter toxic chemicals during shift.

If you are an energetic, self-motivated individual with a positive attitude (and a great smile), we want you on our team! All of our Team Members at Planet Fitness share a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®!

We offer:

  • Career advancement opportunities

  • Weekly pay with monthly bonus opportunities

  • Black Card membership, employee perks, rewards, and discounts

  • Paid breaks

  • Paid time off

  • 401(k) & Roth Retirement savings plan (with employer match)

  • Engaging team-building competitions, sales contests, and social events

You've read the whole posting — now see how you match it.

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