Child Support Services Customer Support Specialist / 61014952

Do you have a passion to provide meaningful work in the community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of children, families, and vulnerable adults? Then the South Carolina Department of Social Services has the right job opportunity for you.

Job Duties:• The Child Support Services Customer Support Specialist performs general administrative duties for the Employment Services Unit in the Child Support Services Division.

• Keys new hire data into State Directory of New Hires.

• Performs customer service duties as liaison for the State Disbursement Unit.

• Troubleshoots user issues for New Hire Reporting Program.

• Performs job delivery and/or performance of appropriate customer service delivery to clients, the public, and co-workers as an integral requirement. To ensure that personal identifying information (PII) Is properly used, accessed, gathered, shared and disposed. To protect the agency networks and applications by safeguarding systems, equipment and data.

• Performs Red Cross shelter duly or other emergency shelter duty/services as directed.

• Performs related duties as required.

A High School Diploma and one (1) year of experience in computer system support.

An Associate Degree or higher in computer science or related field of study may be substituted for required work experience.This application for employment with the SC Department of Social Services must be completed in its entirety. A resume may be included; but shall not be substituted in lieu of the completion of this application in part or in whole. "See Resume" is not acceptable information for the completion of any part of the requirements of this application. If such is submitted, this employment application will be considered incomplete and may not be forwarded as eligible for consideration to hiring managers.

Must possess a valid driver's license and have access to and be able to operate a motor vehicle. Individuals must comply with necessary field work assignments.

If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.

The South Carolina Department of Social Services offers an exceptional benefits package that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

DIVISION: Child Support Services / Richland County