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SHELTER ADVOCATE - 3pm to 11pm

YWCA Central Massachusetts

Confidential, MAFull-time$20–22/hrPosted 7mo agoSeen in employer's feed 3 days ago

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At a glance

Compensation
$20–22/hr
Location
Confidential, MA
Schedule
Full-time
Work Authorization
US work authorization required

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Requirements

Credentials this posting asks for.

Associate's degreeValid Massachusetts Driver's License

Job overview

YWCA Central Massachusetts is hiring a SHELTER ADVOCATE - 3pm to 11pm. The Shelter Advocate provides services to residential program participants and crisis help line callers. This role involves assessing needs, providing crisis counseling, guidance, emotional support, and referrals. The advocate also assists with safety planning, filing for protective orders, compensation claims, and securing resources from other agencies.

Key focus areas include Assess participants’ needs, Answer the crisis hotline and provide empowerment-based crisis counseling, and Determine if the victim is seeking emergency shelter and offer assistance.

Successful candidates bring Associate's In Human Services/Counseling/Social Services and Valid MA Driver's License. Important skills include Assess Needs, Crisis Hotline, Empowerment-Based Crisis Counseling, Guidance, Emotional Support, and Information Provision.

Skills & qualifications

RequiredNice to have

Skills

Assess NeedsCrisis HotlineEmpowerment-Based Crisis CounselingGuidanceEmotional SupportInformation ProvisionReferralsAssess LethalitySafety Plan DevelopmentDomestic Violence DynamicsAssistance With Restraining OrdersAssistance With InjunctionsAssistance With Protective OrdersAssistance With Immigration PetitionsAssistance With Other PetitionsAdvocacy in Criminal Justice SystemAssistance With Compensation ClaimsSecuring Rights and RemediesLocating Emergency Financial AssistanceIntervention on Behalf of VictimReporting Elder AbuseReporting Child AbuseStatistical MeasurementsDocumentationCommunity Resources AdvocacyShelter Policies and Procedures AdherenceAdvocacy on Behalf of VictimsCalm Under PressureStrong Organization SkillsComputer Skills

Qualifications

Valid Massachusetts Driver's LicenseAssociate's Degree in Human ServicesAssociate's Degree in CounselingBi-Lingual2 Years Minimum Domestic Violence Intervention and Prevention ExperienceCrisis Intervention Counseling TrainingCrisis Intervention Counseling Experience

Full job description

Salary Range $20.00 - $22.00 Hourly

Level Experienced

Position Type Full Time

Job Shift Evenings

Education Level High School

Travel Percentage Negligible

Category Nonprofit - Social Services

Description

As a Shelter Advocate you will provide all services required by residential program participants and crisis help line callers.

Hours: 3-11PM Monday through Friday

Responsibilities:

  • Assess participants’ needs

  • Answer the crisis hotline and provide callers, as well as all program participants, with empowerment-based crisis counseling, guidance, emotional support, information, and referrals. Determine if the victim is seeking emergency shelter and offer assistance as needed

  • Assess lethality of participant’s situation

  • Assist participant with the development and implementation of a safety plan

  • Provide information on the dynamics of domestic violence

  • Provide empowerment-based counseling (face-to-face and/or via telephone) in either individual or group settings

  • Provide assistance in filing for restraining orders, injunctions, protective orders, immigration, and other petitions. Support, assist, and advocate for victims at any stage in the criminal justice system

  • Assist with filing for compensation claims which includes making victim aware of the availability of crime victim compensation, assistance with completing the required forms, and gathering the needed documentation.

  • Assist victims in securing rights, remedies, and services from other agencies. Offer aid in locating emergency financial assistance, TANF benefits, and other resources. Intervene with others on behalf of the victim. Provide referrals, vouchers, and/or supplies for items such as transportation, food, clothing, and emergency housing

  • Assist with reporting elder abuse, child abuse, or other required reporting

  • Maintain and report statistical measurements as required

  • Maintain documentation as required

  • Refer/advocate to community resources as necessary

  • Adhere to the Shelter’s policies and procedures

Qualifications

  • Associate’s Degree in related field such as Human Services, Counseling, or Social Services

  • Bi-lingual preferred

  • Two years minimum experience in domestic violence intervention and prevention preferred

  • Training and experience in crisis intervention counseling preferred

  • Ability to advocate on behalf of victims

  • Calm under pressure

  • Strong organization and computer skills

  • Valid Massachusetts driver’s license

YWCA is an affirmative action/equal employment opportunity employer.

Survivors of domestic or sexual violence, people of color, people with disabilities, people who are bilingual/bicultural, and members of the LGBTQ community are strongly encouraged to apply.

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