After Hours Agency On Call Worker
Part-timeSpectrum Health and Human Services
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At a glance
Requirements
Credentials this posting asks for.
Job overview
Spectrum Health and Human Services is hiring an After Hours Agency On Call Worker. Spectrum Health & Human Services seeks an After Hours Agency On Call Worker to provide support and services to clients accessing the after-hours crisis line. The role involves ensuring client safety, assisting in crisis management, and stabilizing clients in the community to prevent unnecessary hospital visits. This position requires commitment to strength-based, family-focused values and effective crisis intervention.
Key focus areas include Provide professional support to clients and families via the after-hours phone line, Initiate appropriate services to stabilize current crisis situations, and Provide effective crisis intervention services.
Successful candidates bring Live Near Or In Erie County and 3 Years Full-Time Paid Experience Providing Direct Services With At-Risk Children, Adolescents, Or Adults That Includes Crisis Interventions, Safety Planning And Service Coordination. Important skills include Strength-Based Values, Family Focused Values, Crisis Intervention Best Practices, Engagement Skills, Crisis Intervention Skills, and Work Effectively With Diverse Backgrounds.
Skills & qualifications
Skills
Qualifications
Full job description
Per Diem
Buffalo, NY, US
Salary Range: $30.00 To $35.00 Hourly
Agency Profile: Spectrum Health & Human Services (SHHS) respectfully partners with adults, children and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.
LOCATION: Remote position, but will have to occasionally come into the office if needed, for trainings, etc.
Must live near or in Erie county
SUMMARY OF POSITION FUNCTION:
Ensure that all clients from Spectrum and other Agencies who contract with Spectrum Health & Human Services (SHHS) receive the support and/or services needed when accessing the SHHS after-hours crisis line. Ensure that these clients are safe, and that they have the proper assistance in managing their crisis or emergency. Stabilize the client in the community using natural supports, professional supports, and established crisis plans in order to prevent unnecessary hospital visits.
MAJOR DUTIES AND RESPONSIBILITIES:
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Provide professional support to clients, and their families, that call the after-hours phone; initiate appropriate services to stabilize current crisis situation (telephone support, CARES, Mobile Crisis Teams, Crisis Services, 911, etc.).
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Provide effective crisis intervention services, and empower clients/families to utilize natural supports and already established professional linkages.
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Provide accurate information to clients/families about available resources in the community that can assist with on-going crisis stabilization.
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Obtain current demographics for documentation; that include caller’s name, client’s name, phone numbers, address, and DOB (at the minimum).
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Maintain progress notes, records, reports, and/or legal documents consistent with the standards of practice for all governing and contract agencies.
SKILLS/COMPETENCIES:
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Must be committed to strength-based, family focused values consistent with WRAP core values, crisis intervention best practices, and agency principles and practices.
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Must have excellent engagement and crisis intervention skills.
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Must be able to work effectively with all clients, families, staff and community contacts from a variety of cultural and ethnic backgrounds.
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Must convey empathy and respect in all interactions with clients and others who contact SHHS.
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Must have an ability to adapt to changes in regulatory and contract requirements and program design/function to operationalize those.
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Must have proficiency in working in several EHR systems.
EDUCATION REQUIREMENTS:
- Licensed or credentialed staff preferred (LMSW, LMHC, CASAC). Bachelor’s Degree is acceptable provided that the applicant meets the experience requirement below.
EXPERIENCE:
- Three (3) years full-time paid experience providing direct services with at-risk children, adolescents, or adults that includes crisis interventions, safety planning and service coordination.
COMPENSATION: $30.00/hr - $35.00/hr
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