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Help Desk Assistant (Fall 2026)

Part-time

SUNY Delhi

Delhi, NYPart-time$16/hrSeen 4mo agoSeen in employer's feed 3 days ago

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At a glance

Compensation
$16/hr
Location
Delhi, NY
Schedule
Part-time
Work Authorization
Not specified

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Job overview

SUNY Delhi seeks student Help Desk Assistants for Fall 2026. Assistants provide first-level support to users with hardware, software, and application problems, manage tickets and equipment, and help with classroom technology. The role calls for professional, courteous interactions and the ability to work independently and as part of a team. Candidates must meet the stated GPA and judicial-standing requirements; lifting 35 pounds is preferred.

Skills & qualifications

RequiredNice to have

Skills

CommunicationLifting 35 Pounds

Qualifications

GPA 2.0+Good Judicial Standing

Full job description

Location: Delhi, NY Category: Active Student Jobs Job Type: Part-time Posted On: Fri May 29 2026 Job Description:

Help Desk Assistants will be expected to carry themselves in a professional, polite manner when interacting with Help Desk users. Assistants must be able to follow written and oral directions from CIS supervisory staff and our Help Desk ticketing system. Typical duties include but are not limited to: answering phones, using our Help Desk software to create and assign tickets, moving hardware (i.e.: computers, phones, etc.), and assist wherever needed within the CIS department. We are looking for students who can both work independently and as a member of a team.

Responsibilities:

  • Answer Help Desk phones to provide first-level contact and problem resolution for all users with hardware, software and applications problems.

  • Initiate and maintain detailed tickets within the Help Desk ticketing system

  • Inventory and track equipment including equipment loans

  • Greet Help Desk users courteously and direct them appropriately

  • Deliver hardware and set up computers and other equipment

  • Clean workrooms and equipment closets

  • Troubleshoot classroom technology issues

  • Develop troubleshooting skills by using effective investigative methods and using Help Desk troubleshooting tools

Job Requirements:

  • Must have excellent communication skills

  • Must have 2.0 or higher GPA

  • Must be in good judicial standing

Preferred:

Able to lift 35 lbs

Other expectations:

  • Attend monthly meetings/training (approx. 30 min-1 hr)

  • Two original forms of identification needed to complete HR paperwork i.e. passport or driver's license and birth certificate/social security card

Additional Information:

Wages: $16.00/ hour

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