Key Account Manager

Galls

Lexington, KYFull-time$7.25/hrSeen 2mo agoSeen in employer's feed 3 days ago

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At a glance

Compensation

$7.25/hr

Location

Lexington, KY

Schedule

Full-time

Work Authorization

Not specified

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Requirements

Credentials this posting asks for.

Bachelor's degree

Job overview

The Key Account Manager at Galls is responsible for driving customer retention and accelerating growth within existing accounts by expanding into new categories and solutions, developing strategic account plans, and executing growth initiatives with minimal supervision.

Skills & qualifications

RequiredNice to have

Skills

Strategic Account ManagementEnterprise SalesCustomer SuccessNegotiationConsultative SellingDecision‑MakingCommunicationPresentationAnalytical Abilities

Qualifications

Bachelor's Degree5+ Years Experience

Benefits

Medical Insurance

401(k) Match

Paid Time Off

Full job description

Experience Required

5 - 20 years

Minimum Education Required

Bachelor's Degree

Compensation

$7.25 / hourly

Hours Per Week

Number Of Positions

Work Schedule and Shift Requirements

First (Day)

Job Description

Key Account Manager

On-site in Lexington, KY

As a Key Account Manager, you will be responsible for driving customer retention and accelerate growth within existing accounts by expanding into new categories and solutions. This role is critical to our long-term growth strategy and will focus on independently developing account strategies, making strategic recommendations, and executing account growth initiatives with minimal supervision.

What You'll Do

Account Retention & Relationship Management

Serve as the primary strategic advisor for assigned key accounts, with authority to make recommendations and decisions on account retention approaches.

Build, nurture, and expand executive-level and key stakeholder relationships.

Exercise discretion and independent judgment in identifying risks to customer satisfaction and retention; develop and execute mitigation plans.

Develop and implement account retention strategies that align with overall company goals.

Category Growth & Cross Selling

Independently assess client business challenges and recommend solutions from the company's portfolio that align with their strategic objectives.

Lead cross-selling and upselling strategies, including independently negotiating pricing and terms within established guidelines.

Identify and qualify new category opportunities; create business cases to support growth initiatives.

Strategic Planning & Execution

Own the development and execution of strategic account plans designed to meet customer goals and achieve revenue targets.

Analyze data and customer insights to make strategic decisions that drive account performance.

Forecast, track, and report on key account metrics (renewals, expansions, revenue growth), making proactive adjustments to strategies as needed.

Collaboration & Internal Alignment

Serve as the primary advocate for the customer internally, using judgment to prioritize competing demands.

Collaborate cross-functionally to influence product development, marketing campaigns, and service delivery improvements based on customer insights and account strategies.

Lead internal strategic account reviews and present account health, retention risks, and growth strategies to senior leadership.

Leadership & Thought Partnership

Act as a strategic thought partner to customers, providing insights into industry trends and best practices.

Mentor and support other members of the sales or account management team on best practices in strategic selling and retention strategies.

Participate in cross-functional leadership teams focused on improving customer experience and retention.

What You Bring

Bachelor's degree in business, Sales, Marketing, or related field.

5+ years of experience in strategic account management, enterprise sales, or customer success, with a focus on retention and account growth.

Proven track record of exercising discretion and judgment in managing large, complex accounts and driving revenue growth.

Demonstrated ability to develop and implement strategic plans independently.

Strong negotiation, consultative selling, and decision-making skills.

Excellent communication, presentation, and analytical abilities.

What We Offer

Excellent medical/dental and vision coverage- Eligible 1st?day of the month after start date

401(k) retirement plan with company contribution (because you will retire someday)

Flexible benefits-choose what you like, ignore the rest

Generous employee discount

Vacation and Personal Time

Paid Holidays

Tuition reimbursement

Daily Pay; up to 50% of your pay

EOE/Disability/Vets

Galls is an EEO/AA/Minorities/Female/Disabled/Veterans Employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please call Human Resources at 859-266-7227 with the nature of your accommodation request and include the Galls location and the title of the job opening.