Administrative Intake Support Specialist Contact Center Part Time 1st Shift 12-hour Shifts (Week 1: Fri, Sat, Su, Week 2: Th)

Grand Rapids, MI

Part time

JR105127

Cost Center

151 Contact Center

Scheduled Weekly Hours

24

Work Shift

First Shift (United States of America)

Shift & Status

We are seeking a professional and service‑oriented Administrative Intake Support Specialist to support intake, registration, and admission processes across Hospital and Residential Services. This role provides phone triage, crisis call support, patient reception, and administrative coordination while ensuring a safe, efficient, and customer‑focused admission experience.

Company Benefits:

• Medical, Vision, Dental, and Wellness Plans

• Competitive Front Loaded PTO Packages

• 403(b) Retirement Savings Plan

• Loan Forgiveness/Tuition Reimbursement (For Eligible Positions)

Administrative Intake Support Specialist Key Responsibilities:

• Conduct phone triage and intake for Hospital and Residential Services admission referrals

• Professionally and calmly handle crisis calls to determine appropriate next steps in the assessment process

• Orient patients to the assessment and admission process and complete required paperwork

• Perform patient registration, insurance verification, and courtesy communications

• Manage and support organization‑wide switchboard operations and after‑hours answering services as assigned

• Collaborate with multidisciplinary teams and communicate effectively with internal departments

• Monitor, collect, and review program data to support evaluation and quality improvement

• Manage emergency procedures for the organization as required

• Participate in department meetings, committees, and routine problem‑solving activities

• Assist with staff training for program‑specific intake processes as requested

• Maintain up‑to‑date knowledge of policies, procedures, and regulatory requirements

• Promote a customer‑friendly, professional, and recovery‑focused environment

• Role model Pine Rest’s mission, values, and Hospital & Residential Services Model of Care

• Maintain required training and competencies

• Perform additional duties as assigned

Administrative Intake Support Specialist Qualifications:

• Associate’s Degree or equivalent combination of education and experience required; Bachelor’s Degree preferred

• Strong verbal communication, customer service, and interpersonal skills

• Ability to collaborate effectively with multidisciplinary teams and diverse populations

• Proficiency with electronic systems and multiple software applications

• Strong organizational, analytical, and problem‑solving skills

• Ability to work calmly and effectively in high‑stress or crisis situations

Administrative Intake Support Specialist Additional Details:

• Pay based on education and experience

• Non‑Exempt (hourly) position

• Schedule may include evenings, weekends, or after‑hours coverage

• Office‑based role with exposure to potentially adverse environments during patient interactions

• Competitive benefits package

Pre-Employment Requirements

Employment is contingent upon successful completion of a background check, education verification, and drug screen.

Equal Opportunity Employer

Pine Rest is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other legally protected characteristic. We are committed to fostering a diverse, equitable, and inclusive workplace.

The equivalent base pay range for this position is $16.34 - $22.88. Your interview and offer letter will specify whether the role is hourly or salaried. Please note that this range does not include potential shift differentials, incentives, or bonuses, which may be part of the total compensation package. Final base pay will be determined based on location, experience, education, certifications, and FTE status.

Evidence-Based Hiring

At Pine Rest, we believe in nurturing our employees as holistic beings, understanding their unique strengths and potential to contribute to our team. Our commitment to evidence-based hiring practices ensures an equitable process and that we find the right fit for both our candidates and our organization.

Why Assessments Matter

As part of our comprehensive hiring process, we invite candidates to complete a series of assessments designed to provide valuable insights into their work preferences, personality traits, and cognitive abilities. These assessments are not just a crucial step in our screening process but also an opportunity for candidates to gain a deeper understanding of themselves.

Our Assessments

• Personality Traits: 120 questions, approximately 20 minutes

• Career Interests: 90 questions, approximately 15 minutes

• Thinking Skills: 39 questions, approximately 20 minutes

These assessments help us create a holistic profile of our candidates, allowing us to match their unique qualities with the right roles within our organization. This approach not only benefits us but also empowers candidates with self-knowledge that can be pivotal in their career journeys.

The Benefit to You

We value the time and effort you invest in completing these assessments. In return, you will receive:

• Personalized JOFI Job Fit Summary: Gain insights into how your strengths align with potential roles at Pine Rest.

• Exclusive Access to CareerNavigation.org: Use this resource to plan and navigate your career development now and in the future.

Our assessments are designed to be user-friendly and can be completed on a computer, tablet, or mobile phone at your convenience. If access to technology is an issue, we invite you to visit our Human Resources department to complete the assessments.

Committed to Your Success

At Pine Rest, we are committed to creating a supportive and fulfilling work environment. Our evidence-based hiring practices reflect our dedication to finding and nurturing the best talent. Join us and discover how we can grow together !

Apply Today

Experience a hiring process that cares about you as a whole person ! Apply today and take the first step towards a rewarding career with Pine Rest.