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Deputy General Manager

Onsitego

Location TBDJobNo compensation foundPosted 1mo agoChecked 1w ago
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At a glance

Compensation
No compensation found
Location
Location TBD
Work Authorization
Not specified

Job overview

Onsitego is hiring a Deputy General Manager. The Deputy General Manager will manage strategic OEM relationships and oversee end-to-end service delivery, ensuring operational excellence, KPI achievement, commercial performance, and long‑term account growth while driving customer satisfaction and continuous improvement.

Key focus areas include Manage overall relationship with assigned OEM(s) as primary business partner, Develop and strengthen strategic partnerships with senior OEM leadership, and Conduct regular business reviews presenting performance, insights, and improvement plans.

Important skills include Account Management, Profit And Loss (P&L) Management, Stakeholder Management, Customer Satisfaction, Operational Excellence, and Data Science.

Skills & qualifications

RequiredNice to have

Skills

Account ManagementProfit and Loss (P&L) ManagementStakeholder ManagementCustomer SatisfactionOperational ExcellenceData ScienceDigital TransformationNegotiationLeadershipKey Account ManagementService Operations ManagementP&L ManagementWarranty ProcessesSLA GovernanceCustomer ExperienceAnalyticalData AnalysisProcess ImprovementBusiness Review Presentation

Qualifications

15+ Years Consumer Electronics After-Sales Service Experience5+ Years Leadership Experience Managing OEM AccountsProven Experience in Key Account ManagementProven Experience in Service OperationsProven Experience in P&L ManagementStrong Understanding of Service Network ManagementStrong Understanding of Warranty ProcessesStrong Understanding of SLA GovernanceStrong Understanding of Customer ExperienceMBAEngineering Degree

Full job description

Purpose of the role: This role will be responsible for managing strategic relationships with assigned OEM partner and driving end-to-end service delivery across the service network. The role serves as the single point of ownership for the OEM account, ensuring operational excellence, achievement of business KPIs, commercial performance, customer satisfaction, and long-term account growth. Responsibilities:

  • Account Management

  • Own the overall relationship with assigned OEM(s) as the primary business partner.

  • Develop and strengthen strategic partnerships with senior leadership at the OEM.

  • Conduct regular business reviews and present operational performance, business insights, and improvement plans.

  • Drive customer satisfaction through consistent delivery of agreed service levels.

  • Ensure timely closure of escalations and proactive stakeholder communication.

  • Service Operations Management

  • Monitor end-to-end after-sales service operations across authorized service centers.

  • Drive achievement of operational KPIs.

  • Ensure compliance with OEM processes, SOPs, and quality standards.

  • Lead initiatives to improve operational efficiency and service experience.

  • Business and Commercial Management

  • Manage account P&L and ensure achievement of revenue and profitability targets.

  • Monitor warranty claim settlements and commercial reconciliations.

  • Drive cost optimization without compromising service quality.

  • Identify opportunities for business expansion and additional service offerings.

  • Stakeholder Management

  • Collaborate with Operations, Quality, Supply Chain, Finance, HR, IT, and Training teams.

  • Build strong relationships with OEM Service Heads, Regional Managers, Quality teams, and Commercial stakeholders.

  • Ensure alignment between customer expectations and internal execution.

  • Continuous Improvement

  • Lead digital transformation and process improvement initiatives.

  • Utilize data analytics to identify service trends and improvement opportunities.

  • Drive operational excellence projects. Desired candidate profile:

  • 15+ years of experience in Consumer Electronics or After-Sales Service, with at least 5 years in a leadership role managing OEM accounts.

  • Proven experience in Key Account Management, Service Operations, and P&L management.

  • Strong understanding of service network management, warranty processes, SLA governance, and customer experience.

  • Excellent stakeholder management, negotiation, analytical, and leadership skills.

  • MBA or Engineering degree preferred.

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