Transcon Inbound Agent
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At a glance
Job overview
Expeditors International is hiring a Transcon Inbound Agent. The Transcon Inbound Agent is responsible for creating import files, utilizing the Transcon DDL workflow, and ensuring proper event tracking for shipments. This role involves requesting and updating appointments for deliveries, dispatching shipments timely, and monitoring GPS loads and trucks. The agent also ensures all paperwork and equipment are assigned for GPS shipments and promotes compliance with company policies and KPI standards.
Key focus areas include Create import files, Understand and use Transcon DDL workflow and other tools, and Request appointments for shipments delivering to Consignees.
Successful candidates bring 52 Hours Of Training Yearly and Six Months To One Year Related Experience In Domestic Operations. Important skills include Create Import Files, Transcon DDL Workflow, GPS Loads, Truck Monitoring, Adherence To Procedures, and Escalation To Management. Preferred (not required): Operations Industry Knowledge.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
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Knowledge to create Import files.
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Understand and use the Transcon DDL workflow and other tools to ensure shipments have the proper events in the files.
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Ensure to request appointments for shipments delivering to Consignees that need one if no appointment is needed.
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ADD no APR
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Ensure to update appointment once confirmed.
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APR no APT
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Ensure to update Expected Delivery date for shipments that do not need appointment based on arrival.
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ADD/AFD no XDD
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Dispatch shipments timely based on arrival and appointment.
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APT/XDD no ESD
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ESD no TBS/DOP
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TBS/DOP no TNF
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GPS loads and truck monitoring
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Ensure all paperwork, seals and GPS units are assigned prior to GPS shipments being picked up.
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Ensure Driver Checkins are correctly filled out by Expeditors and driver/s for all GPS loads.
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Ensure all HAWB’s and shipments are staged prior to arrival of trucks for pickup.
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Ensure all HAWB’s and shipments are loaded on the correct trucks by monitoring and tallying the loading of those trucks.
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Adherence to procedures as outlined in DLSOPS for customers.
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Escalation of problems to Management when necessary.
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Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
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Meet KPI standards in accordance with the Company’s procedures.
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Must meet 52 hours of training yearly. Culture:
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Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary .
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Attend branch meetings and accumulate required number of training hours.
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Knowledge of the Chicagoland area.
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Six months to one year related experience in Domestic operations.
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Operations/Industry Knowledge preferred
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Excellent oral and written communication skills
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A proven history of providing exceptional customer service at all levels
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Excellent organizational skills, time management skills in addition to a professional attitude
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Great attitude and background based on compliments from customers and coworkers
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Strong MS Office skills including Excel, PowerPoint, and OneNote Expeditors offers excellent benefits:
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Paid Vacation, Holiday, Sick Time
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Health Plan: Medical
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Life Insurance
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Employee Stock Purchase Plan
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Training and Personnel Development Program
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Growth opportunities within the company
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Employee Referral Program Bonus
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The position pays $20.00-$28.00 per hour based on education and experience
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