Customer Service / Operations Manager

Description

benefits:

• medical

• dental

• vision

• 401k

• paid time off

Responsibilities

• Oversee day-to-day customer service operations and ensure high-quality support delivery

• Manage, coach, and develop a team of customer service representatives

• Implement and improve processes to enhance efficiency and customer experience

• Monitor KPIs, analyze performance metrics, and drive continuous improvement

• Collaborate cross-functionally with sales, logistics, and finance teams

• Resolve escalated customer issues in a timely manner

• Ensure compliance with company policies and operational procedures

Requirements

MUST have EDI experience.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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