Care Manager - Burlington County (CV2681-219) - Safe Return Division

Care Manager - Burlington County (CV2681-219) - Safe Return Division

Care Manager – Burlington County Shelter

Maintain safety. Support stability. Help clients move forward.

Volunteers of America Delaware Valley is seeking a dependable, client-focused Care Manager to support daily shelter operations at our Burlington County Shelter. Reporting to the Program Manager, you will be part of the facility’s treatment team and play a key role in ensuring a safe, structured, and supportive environment for clients—through accountability, routines, documentation, and consistent oversight.

What You’ll Do:

• Provide on-going security and oversight of the facility, including hourly rounds, head counts, and shift change handoffs

• Maintain accountability of the client population, including curfews/furlough monitoring and sign-in/sign-out procedures

• Verify and relay facility census to the funding source by required daily deadlines

• Initiate emergency follow-up when clients are late or absent without authorization

• Orient new clients to rules, intake expectations, and fire safety/emergency procedures

• Coordinate meal distribution and support resolution of meal-related issues

• Inventory client property upon entry and discharge/termination from the program

• Monitor and document client medications in the Medication Log

• Schedule/document medical appointments and notify clients of appointment details

• Ensure completion of client chores; maintain availability of cleaning supplies

• Conduct inspections and contraband searches of the facility and/or clients per policy

• Manage visitors (sign-in/sign-out with visit purpose) and log/respond to phone calls appropriately

• Complete fire drills, safety checks, and generate work orders for facility repairs as needed

• Maintain accurate daily logs and document incidents/disciplinary issues within required timeframes

• Transport/escort clients as directed; file paperwork; complete required trainings; other duties as assigned

What You Need:

• High school diploma/equivalent with minimum 2 years work experience in a relevant field

• Direct experience working with homeless populations and individuals with substance use and mental health issues

• Strong written/verbal communication and ability to interact appropriately with clients

• Valid driver’s license and ability to meet agency driving standards

• Ability to pass a criminal background check

• Ability to handle Protected Health Information and comply with HIPAA Privacy and Security Rules

• Bilingual abilities are a plus

Why This Role Matters:

A safe, well-run shelter is the foundation for progress. In this role, your steady presence, documentation, and day-to-day support help clients stay safe, meet expectations, access needed services, and move toward stability—one shift at a time.

EEO of "Individuals with Disabilities" and "Veteran Status"/AA