Resolution Expert - Collection Specialist
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At a glance
Job overview
Bounce is hiring a Resolution Expert - Collection Specialist. The Resolution Expert motivates and guides consumers through the collections process, delivering exceptional customer service while owning issue resolution, maintaining satisfaction, and adhering to quality and compliance standards.
Key focus areas include Manage inbound and outbound communication from consumers and their representatives via phone, email, and chat, Communicate with consumers to establish repayment plans and resolve questions or concern, and Meet key performance indicators as outlined by management.
Successful candidates bring Previous Collections Experience, Previous Customer Service Experience, and Previous Sales Experience. Important skills include Communication, Attention To Detail, Problem Solving, Problem-Solving, Negotiation, and Conflict-Resolution. Preferred (not required): Spanish Fluency.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Description As a Resolution Expert you will motivate and guide consumers through the collections process while providing exceptional customer service. The successful candidate will be able to accept ownership for effectively solving consumers’ issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior.
About Us Bounce is a growing fintech company. We are revolutionizing debt recovery for consumers and creditors with our best-in-class product. By leveraging the power of AI and automation, we create user-friendly experiences that drive positive outcomes for all parties involved.
How You’ll Spend Your Time
- Manage inbound and outbound communication from consumers and their representatives via phone, email, and chat.
- Communicate with consumers to establish repayment plans and resolve questions or concern
- Meet key performance indicators as outlined by management
- Adhere to expected quality and compliance standards within the collections industry Requirements
- Previous experience in collections, customer service, and/or sales is required
- Strong verbal and written communication skills
- High attention to detail and critical thinking
- Problem-solving, negotiation, and conflict-resolution skills
- Customer-focused and adaptable to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Ability to work in a fast-paced and changing environment
- Great typing skills to be able to chat, email consumers professionally and quickly What We Offer Up to $22 per hour, with the potential for higher pay based on experience, skill set, and Spanish fluency.
Benefits:
- A variety of medical, dental, and vision benefits to fit you and your family's needs
- 401k with contribution matching up to 5%
- 12 days of accrued PTO
- Paid Sick time
- 10 paid holidays
- Catered lunches, quarterly events, raffles and more
Bounce is an equal opportunity employer. All employment decisions are based on qualifications, merit, and business need, without regard to race, color, religion, sexual orientation, gender identity, national origin, veteran, or disability status.
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