HOPE HAVEN SHELTER SUPPORT SPECIALIST - AS NEEDED

HOPE HAVEN SHELTER SUPPORT SPECIALIST - AS NEEDED

Housing and Community Services

Description

Position Data:

Grade: 5 Non-exempt

Reports to: Hope Haven Shelter Coordinator

Basic Function or Position Summary:

Support Hope Haven shelter by ensuring the safety of shelter residents and the smooth operation of shelter programs.

Pay Rate will be $18.36 per hour. Schedule will be as needed.

Security Clearance:Access Level 4 - V,A,C

Requirements

Position Responsibilities and Specific Duties:

• Conducts intake of new shelter residents, including the review of shelter rules and regulations, a facility orientation, access to emergency food, and intake of resident storage items.

• Maintains knowledge of shelter regulations, service procedures and programs outcomes

• Assist residents with access to resident storage

• Operate security access control system to allow entrance to shelter residents and guests.

• Monitor building cameras and answer phone calls

• Assists residents with communal activities and monitors communal space

• Maintains knowledge of Emergency Action Plan and shelter safety protocols

• Enforce rules and regulations of the Hope Haven Shelter

• Maintain timely and accurate documentation of all customer service activity, and ensure that customer records are complete, accurate, and in compliance with contractual requirements.

• Maintain knowledge and complies with Shelter regulations, policies and procedures.

• Maintain knowledge of local resources and refer customers to services and agencies that will support customer’s goals

• Maintain customer contacts in accordance with assigned contractual and agency expectations

• Promotes agency mission.

• Maintains confidentiality and complies with the code of ethics.

• Maintains consistent professional customer service.

• Job performance incorporates integrated service delivery model while promoting self-sufficiency.

• Other duties as designated by supervisor

Key Working Relationships:

A. Internal: Homelessness Services Manager, Hope Haven Shelter Coordinator, Housing Support Specialist

B. External: Department of Social Services case workers, other non-profit direct service workers.

Supervisory Scope:

A. Number of staff supervised: 0

B. Titles supervised: NA

Organizational Responsibilities:

• Adheres to all policies and procedures

• Gathers appropriate documentation and tracks outcomes

• Participates in organizational committee structures as appropriate

• Participates in organizational and divisional management systems

Knowledge, Skills Required:

• H.S. diploma or equivalent required.

• Minimum of one year of work experience in human, social or customer services required.

• Strong interpersonal, communication and customer relations skills

• Strong computer skills, including word processing, data entry and spreadsheet in a windows environment

• Ability to develop and maintain & engage in positive relationships with people from various backgrounds

• Bilingual preferred

Physical:

• Ability to lift up to and including 10-25 pounds of physical effort

Special Requirements:

• Reliable transportation

• Must be able to provide consistent even-tempered customer service at all times.

• Pre-employment physical exam and TB testing

• Ability to obtain and maintain physical exam annually

• Works compassionately with a diverse population.

• Experience navigating community programs.