Client Service Associate
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At a glance
Job overview
Kestra Financial is hiring a Client Service Associate. The Client Service Associate supports Advisors by providing excellent customer service and problem-solving skills. This role involves confidently providing information and education to clients in a timely, efficient, and professional manner, and is critical to leveraging Advisors' time effectively.
Key focus areas include Assist in client meeting preparation and follow-up, Manage client needs regarding processing, service, and problem resolution, and Partner with Broker Dealer for new account establishment, maintenance, and compliance.
Important skills include Outlook, Microsoft Word, Excel, Power Point, Communication Skills, and Time Management. Preferred (not required): Customer Service, Problem Solving, Broker/Dealer Operations, and Financial Services Products.
Skills & qualifications
Skills
Qualifications
Full job description
Client Service Associate Summary
The Client Service Associate reports to the Senior Client Service Associate and is critical to appropriately leveraging Advisors' time. This position utilizes excellent customer service and problem-solving skills to confidently provide information and education to clients in a timely, efficient, and professional manner.
Essential Duties and Responsibilities
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Assist in client meeting preparation and follow-up including assembling requisite paperwork, report generation, appointment scheduling and post-meeting documentation
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Manage client needs regarding processing, service, and problem resolution in a timely and accurate manner while ensuring documentation and record keeping adheres to compliance standards
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Successfully partner with Broker Dealer for new account establishment, account maintenance, and compliance
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Process, submit, and service all account paperwork/requests; follow through to completion utilizing paperless procedures (including eSignature) where available
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Ensure adherence to appropriate client service models
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Manage multiple and competing priorities on a daily basis in pursuit of business objectives
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Other responsibilities as assigned by the Senior Client Service Associate
Supervisory Responsibilities: None
Knowledge, Skills, and/or Abilities
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Advanced computer skills (Outlook, Word, Excel and Power Point) are essential
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Excellent communication skills, both verbally and in writing
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Strong time management, organizational skills; able to work independently and effectively manage multiple tasks at once
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Ability to build relationships with clients and internal partners and influence others without direct control
Education and/or Experience
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Bachelor’s degree in a business-related field preferred
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The ideal candidate will have 2+ years of experience in the financial services industry allowing for a good understanding of broker/dealer operations and financial services products, including but not limited to: equities, bonds, options, mutual funds, annuities, insurance, and managed accounts • Previous experience in the independent financial services culture preferred
Certificates, Licenses, Registration
- Series 7 and 65/66 preferred (or ability to obtain)
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