Shift Lead
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At a glance
Job overview
Planet Fitness is hiring a Shift Lead. The Shift Lead is responsible for creating a positive member experience by providing superior customer service and maintaining cleanliness at Planet Fitness. This role involves greeting members, assisting with inquiries, managing sign-ups, and conducting facility tours. The Shift Lead also handles member account updates and resolves concerns, escalating issues to management when necessary.
Key focus areas include Greet members, prospective members and guests, providing exceptional customer service, Answer phones in a friendly manner and assist callers with a variety of questions, and Check members into the system.
Successful candidates bring High School Diploma/GED Equivalent and Must Be 18+. Important skills include Basic Computer Proficiency, Upbeat And Positive Attitude, Punctuality, Reliability, Exceptional Customer Service Skills, and Strong Listener.
Skills & qualifications
Skills
Qualifications
Full job description
Job Summary All Gym Staff will be responsible for creating a positive member experience by providing a superior level of customer service and cleanliness to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities -Greet members, prospective members and guests, providing exceptional customer service. -Responsibilities could include:
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Answer phones in a friendly manner and assist callers with a variety of questions.
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Check members into the system.
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New member sign-up.
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Take prospective members on tours.
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Facilitate needed updates to member’s accounts.
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Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
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Detailed cleaning in all areas of the facility.
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Training new employees. Qualifications/Requirements -Customer service background preferred. -Basic computer proficiency. -Upbeat and positive attitude! -Punctuality and reliability is a must. -Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. -Strong listener with the ability to empathize and problem solve. -Demonstrate diplomacy in all interactions while using appropriate behavior and language. -High School diploma/GED equivalent required. -Must be 18 years of age or older. Physical Demands -Continual standing and walking during shift. -Continual talking in person or on the phone during shift. -Must be able to occasionally lift up to 50 lbs.
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