Engagement Manager, Managed Services (Networking)

Engagement Manager, Managed Services - Networking

Why WWT?

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What will you be doing?

As an Engagement Manager, you will play a paramount part in landing and delivering key technical and selling insights into the field of Managed Services. Specific responsibilities include:

• Exceptional understanding of large-scale Managed Services deployments; including Structured Cabling, LAN/WLAN, Unified Communications, site refreshes, and new site buildouts.

• Proven track record of building technical and business relationships with senior executives and growing wallet share in large or highly strategic accounts.

• Experience driving scoping discussions for maximum customer impact and understanding.

• Experience in removing sales and technology blockers in a matrix organization.

You must have a deep understanding of the deployment process from both a technical and business perspective. Vast understanding of the WWT Services Portfolio and the ability to work across multiple services divisions at WWT to properly develop a Services Solution Quote. In developing a service quote, an Engagement Manager must be prepared to fully explain or present our pricing in a formal setting while highlighting the different value adds of WWT.

You will be working with WWT Account Managers, Consulting Systems Engineer, Solutions Architects, and specialized teams as required. You should:

• Understand and be able to estimate time, materials and travel required to support scaled deployments for wired and wireless solutions. These solutions may include route/switch, wireless, software-defined, unified communications, end-user compute, or any combination

• Understand the underlying components that are prerequisites to supporting the customer’s business objectives and be able to estimate time, travel and materials to remediate the network to support the collaboration components and systems.

• Be able to estimate/confirm one-time or recurring costs of collaboration/ managed services and to consolidate those costs into customer proposals and presentations.

Responsibilities include:

• Working with sales to qualify services opportunities

• Developing services configuration tools

• Working directly with WWT Deployment staff to validate task hours

• Presenting Services Proposals and evangelizing our services value add

• Power Point Creation

• Maintain Services knowledge and abilities through labs and project deployments

• Staying current with New Services Offerings

• Work with Marketing to develop and maintain Sales Collateral

QUALIFICATIONS:

The ideal candidate will have a minimum of 10 years of experience in sales/technical-sales to enterprise level customers along with:

• Success in managing technical resources in complex selling processes (where necessary, managing various customers’ stakeholders (Primary: Technical Decision Makers, Secondary: Business Decision Makers) relationships to get consensus on solution / projects

• Managing, designing, implementing and/or supporting large multi-site deployments

• Experience in driving successful customer engagements.

• Deep working knowledge of Enterprise deployment planning and migration scenarios

• Strong Presentation Skills

• Deep knowledge of budgeting and P&L mechanics

• Experience in reviewing and writing contracts and legal process

• Excellent writing skills with the ability to clearly document scope objectives, deliverables, and milestones of a services engagement

Additional qualifications/skills:

• A successful Engagement Manager will be instrumental in building and closing deals. Relationship building is crucial to this role. WWT sells based on Value not price. Building a strong and healthy relationship is key to successfully selling our value in the marketplace

• This person must be able to quickly show expertise and build trust with the WWT Account Team, as well as the Customer

• This person must be comfortable with representing WWT at the highest of levels within Fortune 500 companies

• This person must be able to lead internal status updates

• This person must be able to represent the opportunity to an internal review board and explain the proposal

Want to learn more about Managed Services? Check us out on our platform: WWT - Managed Services (https://www.wwt.com/managed-services)

The well-being of WWT employees is essential. When it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness Program

• Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement

• Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring

• Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program

Note: This is not an all-encompassing list and should not be used as a complete description of the plan’s benefits. For more information, see our US benefits website at wwt.com/us-benefits.

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!

If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process.

World Wide Technology is an Equal Opportunity Employer.

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $175,000.00 to $225,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that are not included in the base pay. 

 If you have any questions or concerns about this posting, please email [email protected]

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WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.