Curtis Lumber Co. logo

After Sales Care Specialist

Curtis Lumber Co.

Ballston Spa, NYFull-time$24–25/hrPosted 6mo agoSeen in employer's feed 4 days ago

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At a glance

Compensation
$24–25/hr
Location
Ballston Spa, NY
Schedule
Full-time
Work Authorization
Not specified

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Job overview

Curtis Lumber Co. is hiring an After Sales Care Specialist. The After Sales Care Specialist at Curtis Lumber is responsible for managing special product line needs related to warranty or non-warranty issues, repairs, minor installations, and product complaints. This role focuses on the Andersen Dealer Service Network and Therma-Tru warranty programs, while also addressing other product concerns. The specialist will visit jobsites, complete paperwork, process service fees, and communicate with various stakeholders to resolve issues.

Key focus areas include Visit jobsites to resolve service issues by performing service or maintenance., Fill out Service Job paperwork completely and accurately., and Collect service fees from customers in the field and properly process them..

Important skills include Andersen Dealer Service Network, Therma-Tru Warranty Programs, Service Job Paperwork, Point-Of-Sale System, Stock Service Inventory Maintenance, and Service Tool Inventory.

Skills & qualifications

RequiredNice to have

Skills

Andersen Dealer Service NetworkTherma-Tru Warranty ProgramsService Job PaperworkPoint-of-Sale SystemStock Service Inventory MaintenanceService Tool InventoryCommunicationSales Lead DevelopmentPolicy ComplianceSafety ComplianceOperational Policy AdherenceSecurity Policy AdherenceDress Code AdherencePersonal Hygiene AdherenceScheduled Hours Adherence

Qualifications

Willingness to Join Committee/TeamAttendance at Company/Store MeetingsAttendance at SeminarsAttendance at Product Knowledge TrainingAttendance at Clinics

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
401(k) Match
Paid Time Off
Tuition Assistance

Full job description

Job Posting information

Build Your Career with Curtis Lumber!

Founded in 1890, Curtis Lumber is a family owned and operated building materials retailer, one of 100 largest and fastest-growing in the nation. Our employees enjoy competitive pay and excellent benefits coupled with ideal business hours allowing for a healthy work life balance. We recognize our employees hard work and dedication are the driving force of our success, and we continually look for ways to reward them.

After Care Sales Specialists are responsible for expediting special product line needs in the area of warranty or non-warranty, repairs, minor installation, product complaints, etc. Focus is the Andersen Dealer Service Network and Therma-Tru warranty programs, however, may include other product issues.

Starting pay range $24.00 - $25.00 an hour!

  • Visiting jobsites to resolve service issues by performing service or maintenance.

  • Filling out Service Job paperwork completely and accurately.

  • Collecting service fees from customers in the field and properly processing them through the point-of-sale system.

  • Properly maintain stock service inventory on the service truck and keep truck neat and clean.

  • Maintain and inventory of service tools.

  • Pick and load service parts onto the truck.

  • Communicate with various parties involved in completing service such as homeowners or contractors, Curtis Lumber sales staff, vendor service persons and Curtis service coordinator to resolve issues in a timely manner.

  • Inform customers about the product so they are aware of available enhancement and upgrade options for their homes. The intention is to develop sales leads for increased company profit.

  • Develop new and existing skills through educational programs with both company provided and self-directed training.

  • Comply with all Company policies including conduct and safety.

  • Adhere to Company operational and security policies.

  • Adhere to dress code and proper personal hygiene.

  • Adhere to scheduled hours/work week.

  • Willing to become a member of a committee/team for current or new programs to ensure their success.

  • Attendance at Company/store meetings, seminars, product knowledge training, clinics, etc. is mandatory.

Other duties may be assigned.

Learn More about our After Care Service:

https://www.curtislumber.com/tools/andersen-windows-warranty-service (https://www.curtislumber.com/tools/andersen-windows-warranty-service/?fbclid=IwAR2ZVRUR5pcAboRwQourA3XfxIbTUaomJmTyx3jpzJTp82hSgRm6ivriAvI)

At Curtis Lumber we embrace a culture of accountability and safety. Join us, and you’ll quickly see everything that sets us apart is also what brings us together.

If you are ready to Build your Career, apply now to connect with our Recruitment team today!

PERKS FOR OUR PEOPLE!

Comprehensive Benefit Package - Medical, Dental, Vision • Competitive Wages • 401k with Company Match • Ideal Retail Hours • Paid Holidays & PTO • Bereavement Pay • Profit Sharing • 529 College Savings • Employee Assistance Program • Tuition Reimbursement • Boot Reimbursement • Employee Discount • Community Events • Employee Referral Program

Email us: [email protected]

Facebook: @curtislumbercareers

YouTube: @curtislumbercareers

https://www.curtislumber.com/employment/

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Software Powered by ICIMS

LocationUS-NY-Ballston Spa

ID2026-3427

Category Support

Position Type Non-Exempt - FT

Min Pay Range USD $24.00/Hr.

Max Pay Range USD $25.00/Hr.

Commission No

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