Care Associate

As a Care Associate at Family First, you’ll play a key role in supporting our caregivers and ensuring they receive timely, high-quality service. You’ll work closely with internal teams to manage caregiver cases from start to finish—scheduling appointments, coordinating care, and providing top-notch support every step of the way. This role is ideal for someone who’s highly organized, great with people, and comfortable navigating systems and processes in a fast-paced setting. JOB FUNCTIONS* As a member of our team, you’ll: Support caregivers directly by handling incoming and outgoing calls, emails, and chats—responding with empathy, accuracy, and professionalism Schedule and coordinate services, including intake appointments, follow-ups, and other care-related needs in collaboration with our clinical team Gather and manage key information, such as eligibility details, clinical documentation, and community resources, to move cases forward smoothly Ensure accurate documentation by recording all interactions, updates, and outcomes in our internal systems Collaborate across teams to resolve caregiver needs quickly and ensure high-quality, timely service delivery Maintain service excellence by following up on open items, identifying roadblocks, and keeping caregivers informed every step of the way Other duties as assigned. REQUIREMENTS Bilingual in English and Spanish and familiarity with medical terminology preferred. 5+ years of experience in a customer support role, ideally in healthcare or care management. Experience in call center preferred. Friendly and empathetic communicator equipped with superior problem-solving and organizational skills. Highly-efficient team player, with the ability to navigating multiple internal systems to support member enrollment. Able to work independently and collaboratively in a fast-paced remote environment, with the ability to learn new processes and adapt to change. Proven ability to exceed customer expectations with a focus on member engagement and enrollment. Strong verbal and written communication skills; proficient in using technology, including CRMs, Microsoft Office and telephony systems. Strict adherence to HIPAA regulations and privacy protections BENEFITS $20-24/hour 401(k) with company matching contribution Paid time-off Health, dental and vision insurance Life insurance Tax-friendly savings accounts for health and childcare expenses. Family First’s caregiving benefit Eligibility for applicable certification reimbursement WORKING CONDITIONS Full remote position Normal office environment The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required. *External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.