BDC Specialist
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At a glance
Job overview
Mohawk Auto Group is hiring a BDC Specialist. The BDC Specialist serves as the primary point of contact for customers, providing information, scheduling appointments, and ensuring a professional experience. This role supports the sales team and drives business growth by managing schedules, tracking leads, and maintaining detailed records. The specialist acts as a liaison between customers and internal departments to optimize service delivery.
Key focus areas include Connect with customers via phone, email, and online channels, Respond to inquiries, generate leads, and qualify opportunities, and Schedule appointments and coordinate with sales and service teams.
Successful candidates bring High School Diploma, Business Development Center Experience, and Customer Service Experience. Important skills include Organizational Skills, CRM Systems, Microsoft Office, Multitask, Prioritize, and Positive Attitude. Preferred (not required): Connect With Customers Via Phone, Connect With Customers Via Email, Connect With Customers Via Online Channels, and Respond To Inquiries.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Full Time
Chevrolet, Ballston Spa, NY, US
Salary Range: $60,000.00 To $85,000.00 Annually
About the Role:
Are you someone who enjoys connecting with people, staying organized, and being part of a fast-moving team? We’re looking for a BDC Specialist to help create a seamless and positive experience for our customers while supporting our sales team and driving business growth.
The BDC Specialist is the primary point of contact for many of our customers—helping them get the information they need, scheduling appointments, and ensuring every interaction feels easy and professional. Organizational skills are essential for managing schedules, tracking leads, and maintaining detailed records. The specialist acts as a liaison between customers and internal departments, ensuring timely and accurate information flow to optimize service delivery.
Minimum Qualifications:
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High school diploma or equivalent required; associate or bachelor’s degree preferred.
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Experience working in a Business Development Center or similar environment.
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Experience in customer service, call centers, sales support, or similar roles
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Strong communication skills—you’re confident, clear, and professional
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Comfortable using CRM systems and Microsoft Office
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Highly organized with the ability to multitask and prioritize
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A positive, team-oriented attitude with a focus on helping customers
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Ability to analyze data or track performance metrics
Responsibilities:
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Connect with customers via phone, email, and online channels
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Respond to inquiries, generate leads, and qualify opportunities
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Schedule appointments and coordinate with sales and service teams
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Keep accurate, organized records in our CRM system
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Follow up with customers to build relationships and encourage repeat business
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Work closely with marketing and sales on campaigns and promotions
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Help identify trends and opportunities to improve the customer experience
Compensation & Benefits
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Competitive pay structure
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Comprehensive health benefits, including medical, dental, vision, life insurance, and short- and long-term disability
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Paid vacation
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401(k) with company match
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Opportunities for growth and advancement
You've read the whole posting — now see how you match it.