Senior Payroll Executive
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Job overview
Lumber is hiring a Senior Payroll Executive. The Senior Payroll Executive at Lumber will lead payroll onboarding and processing for U.S. construction clients, ensuring accurate weekly, bi‑weekly, or semi‑monthly runs. The role involves resolving payroll discrepancies, managing tax and benefit compliance, updating documentation, and providing client support while influencing product improvements on the AI‑powered platform.
Key focus areas include Onboard new payroll clients from the US market, Run weekly, bi‑weekly, and semi‑monthly payroll cycles, and Analyze and resolve payroll discrepancies.
Important skills include Payroll Processing, QuickBooks (Accounting Software), Tax Compliance, Benefits Administration, Onboarding, and Customer Support.
Skills & qualifications
Skills
Qualifications
Full job description
The Opportunity At Lumber, we’re not just running payroll—we’re redefining how construction companies handle it. As a Senior Payroll Executive, you’ll play a critical role in helping U.S. construction businesses pay their crews accurately, on time, and with confidence. You’ll be at the heart of our AI-powered workforce management platform, bringing precision, empathy, and expertise to every client interaction. This is your chance to make an impact in an industry that builds everything around us. You’ll be the go-to expert for clients navigating complex payroll processes, tax compliance, and benefits management—all while shaping how our product and processes evolve to make payroll smarter and simpler.
What You’ll Do
- Onboard new payroll clients from the US market either by migration from the existing provider or from scratch
- Ensure successful run of each payroll weekly, bi-weekly, semi-monthly as per the clients pay frequencies
- Analyze, resolve, and document any payroll discrepancies accurately.
- Help clients manage wage garnishments, health benefits & 401K contributions
- Support clients/employees in answering standard questions related to tax deductions, withholding forms (W4/W9), and income statements (w2/1099).
- Analyze & if needed help issue corrections to paystubs, W2, etc.
- Understand issue patterns and recommend product/process changes to the internal teams.
- Create or update onboarding documents and support processes.
- Update knowledge base periodically to enable self-service.
- Manage personal and sensitive information with utmost care & as per the defined policies.
- Proactively seek clients feedback to improve onboarding & support. What We’re Looking For
- Good knowledge and experience in QuickBooks, Sage or ADP Software for US Payroll is an added advantage.
- Detailed understanding of handling federal, state & local taxes, wage garnishments, etc.
- Strong familiarity managing medical/dental/vision benefits, 401k contributions, etc.
- Experience in creating and updating onboarding/offboarding, and supporting documents.
- Excellent attention to detail and analytical skills are a must have.
- Strong written, verbal & interpersonal communication skills. Why Lumber?
- Be part of a fast-growing startup modernizing one of the world’s most essential industries.
- Endless opportunities for growth. If you want to take your career to the next level, this is the place to be.
- Work with a passionate, mission-driven team.
- A culture that values learning, ownership, and getting sh*t done (the right way).
- So, if you are the ONE and wondering how to be part of our Rocketship, quit scrolling and apply! Company Overview Lumber is reshaping the construction industry with an AI-powered workforce management platform that simplifies payroll, HR, compliance, scheduling, time-tracking, and more. With innovation at the core of everything we do, we empower businesses with cutting-edge solutions that transform the way they manage their workforce.
Department Customer Success
Requirements
- Minimum 5-8 years of experience in US payroll processing, HRIS onboarding/offboarding, and support.
- CPA Certified
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