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Client Service Lead

Crane Worldwide Logistics

Lockbourne, OHJobNo compensation foundTracked 1mo agoSeen in employer's feed 5 days ago
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At a glance

Compensation
No compensation found
Location
Lockbourne, OH
Work Authorization
US work authorization required

Job overview

Crane Worldwide Logistics is hiring a Client Service Lead. The Client Service Lead responds to client inquiries, invoice questions, and complaints, resolving issues with orders, delivery dates, or service. This role involves handling client responses that may require deviation from standard procedures and providing leadership, coaching, and training to a team of client service specialists.

Key focus areas include Respond to orders, general client inquiries, invoice questions and client complaints, Record consistent problem areas, and Resolve issues with orders, delivery dates or service.

Successful candidates bring High School Diploma Or GED, 3+ Years Client Service Experience, and E-Verify Check Required. Preferred (not required): Client Service, Quality Focus, Problem Solving, and Freight Forwarding Knowledge.

Skills & qualifications

RequiredNice to have

Skills

Client ServiceQuality FocusProblem SolvingFreight Forwarding KnowledgeDocumentation SkillsListeningResolving ConflictAbility to Multi-Task

Qualifications

High School Diploma or GED3-5 Years Client Service ExperienceProfessional Certification

Benefits

Paid Time Off
Medical Insurance
Dental Insurance
Vision Insurance
Tuition Assistance

Full job description

Description

Essential Job Functions

  • Responds to orders, general client inquiries, invoice questions and client complaints.

  • Records consistent problem areas

  • Resolves issues with orders, delivery dates or service.

  • Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.

  • Handles client responses that may require deviation from standard procedures

  • Provides leadership, coaching and training to a team of client service specialists

  • Other duties as assigned

Other Skills & Abilities

  • Client Service skills

  • Quality Focus

  • Problem Solving

  • Freight Forwarding Knowledge

  • Documentation Skills

  • Listening

  • Resolving Conflict

  • Ability to Multi-task

Physical Requirements

  • Job may require extended sitting or standing, use of standard office equipment.

Education & Experience

  • High School Diploma or GED

  • 3-5 years client service experience

CERTIFICATIONS AND LICENSES

  • Professional certification may be required in some areas

WHY SHOULD YOU WORK FOR CRANE?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

  • Quarterly Incentive Plan

  • 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use

  • Excellent Medical, Dental and Vision benefits

  • Tuition Reimbursement for education related to your job

  • Employee Referral Bonuses

  • Employee Recognition and Rewards Program

  • Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities

  • Employee Discounts

  • Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

More Information: http://www.dhs.gov/e-verify

Company benefits are contingent upon meeting eligibility requirements and plan conditions.

Qualifications

Education

Required

  • High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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