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Service Advisor

Meineke Car Care Centers

South Elgin, ILFull-time$55–85K/yrPosted 3y agoStill listed 5 days ago

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At a glance

Compensation
$55–85K/yr
Location
South Elgin, IL
Schedule
Full-time
Work Authorization
Not specified

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Requirements

Credentials this posting asks for.

Valid State-Issued Driver's License

Job overview

Meineke Car Care Centers is hiring a Service Advisor. The Service Advisor will oversee service advisors, address customer inquiries, manage documentation, and ensure timely repairs and maintenance in a busy automotive service center, while mentoring staff and maintaining profitability.

Key focus areas include Manage a team of automotive service professionals to ensure employee morale and customer satisfaction while maintaining profitability, Ensure repairs and maintenance tasks are completed in a timely manner, and Mentor employees on best practices for improving sales and customer service techniques.

Successful candidates bring High School Diploma Or GED, Valid State-Issued Driver's License, and Clean Driving Record. Important skills include Communication, Customer Relationship Skills, Service Writer Capabilities, Overseeing Service Advisors, Addressing Customer Inquiries, and Managing Documentation.

Skills & qualifications

RequiredNice to have

Skills

CommunicationCustomer Relationship SkillsService Writer CapabilitiesOverseeing Service AdvisorsAddressing Customer InquiriesManaging DocumentationManage Automotive Service ProfessionalsEnsure Timely Repairs and MaintenanceMentor Employees on Sales and Customer ServiceOversee Service Department OperationsManage Service Department PaperworkAutomotive TechnologyAutomotive Service Technician Job DutiesAutomotive Repair Services

Qualifications

High School Diploma or GEDValid State-Issued Driver's LicenseClean Driving RecordSuccessful Completion of Pre-Employment Drug and Background Screening2+ Years Automotive Service Writer or Service Advisor ExperiencePrevious Management ExperienceBachelor's DegreeAutomotive Service Manager Experience

Benefits

401(k) Match
Medical Insurance
Paid Time Off

Full job description

Benefits:

  • 401(k)

  • 401(k) matching

  • Health insurance

  • Paid time off

  • Training & development

Benefits/Perks

  • Competitive Compensation

  • Career Advancement

  • Training and Development

  • Comprehensive Benefits Package

  • Employee Discounts

  • Positive Work Environment

  • Locally-Owned

  • Cutting-Edge Tools and Equipment:

  • Work-Life Balance

Job Summary We are looking for a Service Advisor to join our team. The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, and previous management experience.

Every day is different in our busy automotive service center! You will be responsible for a variety of tasks, including overseeing service advisors, addressing customer inquiries, and managing required documentation. Responsibilities

  • Manage a team of automotive service professionals to ensure a high level of employee morale and customer satisfaction while maintaining profitability

  • Ensure repairs and maintenance tasks are completed in a timely manner

  • Mentor employees on best practices for improving sales and customer service techniques

  • Oversee day-to-day operations of the service department

  • Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records Qualifications

  • High school diploma or GED required bachelor’s degree preferred

  • Valid state-issued driver’s license and clean driving record are required

  • Successful completion of a pre-employment drug and background screening

  • At least two years of experience as an automotive service writer or service advisor is required. Experience as an automotive service manager is preferred

  • Deep understanding of automotive technology, automotive service technician job duties, and automotive repair services is required Why Meineke?

  • Meineke values personal and professional growth.

  • Benefit from ongoing training and development programs to enhance your automotive knowledge and stay up-to-date with the latest industry trends and advancements.

  • Join a team of driven and talented individuals who share your passion for high-quality repair work. Experience a supportive and collaborative work environment that encourages growth and camaraderie.

  • With locally-owned Meineke shops, experience a sense of community and connection with your customers and fellow team members.

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