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Program Director - Support Services

Catholic Charities of the Diocese of Albany

Albany, NYFull-time$65K/yrTracked 1w agoSeen in employer's feed 4 days ago
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At a glance

Compensation
$65K/yr
Location
Albany, NY
Schedule
Full-time
Work Authorization
Not specified

Requirements

Credentials this posting asks for.

Proof Of Current Car Registration And InsuranceSecurity clearanceBachelor's degreeValid Driver's License

Job overview

Catholic Charities of the Diocese of Albany is hiring a Program Director - Support Services. The Program Director - Support Services leads emergency response, develops resident services, oversees case management, audits HMIS, facilitates case conferences, and conducts site visits to ensure quality and regulatory compliance within Catholic Charities’ Housing Office in Albany.

Key focus areas include Collaborate with leadership to implement emergency response procedures and ensure continuity of operations, Develop, implement, and evaluate resident services and support programs aligned with mission and funding requirements, and Oversee case management operations by providing training, technical assistance, case file reviews, and quality assurance.

Preferred (not required): Emergency Response Procedures, Case Management Operations, Training Delivery, and Technical Assistance.

Skills & qualifications

RequiredNice to have

Skills

Emergency Response ProceduresCase Management OperationsTraining DeliveryTechnical AssistanceQAHMIS MonitoringCase Conferences FacilitationSite Visits and AuditsCollaboration With LeadershipRegulatory Compliance

Qualifications

Bachelor's Degree in Business Administration or Related Field3-5 Years Experience Working With a Diverse PopulationValid Driver's LicenseProof of Current Car Registration and InsuranceAccess to Reliable Working Vehicle

Benefits

Medical Insurance
Dental Insurance
Vision Insurance

Full job description

Manager

Albany, NY, US

Salary Range: $64,500.00 To $64,500.00 Annually

Are you Ready to Launch Your Career?

Join us in our mission as a Program Director - Support Services at Catholic Charities of Housing Office.

Imagine yourself as part of an organization with a profound commitment to making a positive impact. When you choose Catholic Charities, you step into a world of endless opportunities, where your efforts collectively contribute to a brighter community. We consider it a privilege to make a meaningful difference, and we love what we do.

As the Program Director - Support Services, you will play a pivotal role in individuals' lives, making a significant impact through:

  • Collaborate with the Housing Office Leadership Team, Site Managers, and program leadership to implement emergency response procedures and ensure continuity of operations.

  • Develop, implement, and evaluate resident services and support programs that align with the CCHO's mission, resident needs, and funding requirements.

  • Oversee case management operations by providing training, technical assistance, case file reviews, and quality assurance to ensure compliance with CCHO policies, grant requirements, and regulatory standards.

  • Monitor and audit the Homeless Management Information System (HMIS) to ensure timely, accurate, and complete documentation of services.

  • Facilitate case conferences and provide guidance to staff in resolving complex client situations and coordinating services with community providers.

  • Conduct routine site visits and audits of tenant case records to ensure quality service delivery and regulatory compliance.

Program Director - Support Services Minimum Salary: $ 64,500

Program Director - Support Services Maximum Salary: $ 64,500

Program Director - Support Services Schedule: Monday - Thursday 8:30AM -5:00PM, Friday 8:30AM-3:30PM (37.5 hours per week)

Qualifications:

  • Bachelor's Degree in Business Administration or a related field

  • 3 - 5 years of experience working with a diverse population

  • VALID Driver's License, proof of current car registration and insurance, and access to a reliable, working vehicle

We value work-life balance and offer some stellar benefits:

  • For benefit-eligible positions:

  • Health/Dental/Vision/Life Insurance

  • Retirement planning options

  • Generous Time Off (as an eligible employee, you will accrue up to 23 days off in your first year, based on your standard work day)

  • Employee Assistance Program

  • Employee Discounts (movie tickets, hotels, flights, amusement parks, etc.)

  • Exciting referral bonuses

  • Ongoing training and development

  • Recognition and Awards

  • Career Growth

  • A collaborative team culture

Catholic Charities is proud to be an Equal Opportunity Employer, fostering a workplace where every individual can shine their brightest.

Applicants have rights under Federal Employment Law:

Family and Medical Leave Act (FMLA) (https://www.dol.gov/agencies/whd/fmla)

Equal Employment Opportunity (EEO) Know Your Rights (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\_KnowYourRights\_screen\_reader\_10\_20.pdf)

Employee Polygraph Protection Act (EPPA) (https://www.dol.gov/agencies/whd/posters/employee-polygraph-protection-act)

You've read the whole posting — now see how you match it.

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