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Visual Communications Assistant

FASTSIGNS

Boca Raton, FLFull-time$18–24/hrPosted 5y agoStill listed 4 days ago

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At a glance

Compensation
$18–24/hr
Location
Boca Raton, FL
Schedule
Full-time
Work Authorization
Not specified

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Job overview

FASTSIGNS is hiring a Visual Communications Assistant. Under general direction, the Visual Communications Assistant supports the Center Manager and Franchise Partner by handling phone calls, filing documents, assisting sales and accounting tasks, maintaining store appearance, managing office supplies, and providing production backup while practicing the FASTSIGNS sales mentality.

Key focus areas include Answer the phone and direct callers to the appropriate individual, Copy and file documents, work orders, estimates, invoices, etc., as needed, and Assist the sales team with customer notifications, labeling, mailing marketing materials, delivering orders, and competitive shopping calls.

Important skills include Answering Phones, Filing Documents, Customer Contact, Labeling, Mailing Marketing Materials, and Delivering Orders.

Skills & qualifications

RequiredNice to have

Skills

Answering PhonesFiling DocumentsCustomer ContactLabelingMailing Marketing MaterialsDelivering OrdersCompetitive Shopping CallsMaintaining Store AppearanceUpdating in-Store MerchandisingPrinting Aging ReportCalling Aging Report CustomersPrinting StatementsMailing StatementsMaking Bank RunsPosting ChecksOrdering Office SuppliesContacting Vendors for PricingShipping UpdatesMinor Project ManagementEstimate Follow-UpCustomer ServicesProduction BackupInputting DataFaxingManaging Incoming EmailsRedirecting EmailsSales MentalityIdentifying Sales OpportunitiesConsulting With CustomersUnderstanding Sales Process

Full job description

Benefits:

  • Bonus based on performance

  • Company parties

  • Opportunity for advancement

  • Training & development

Under general direction, the Visual Communications Assistant assists the Center Manager/Franchise Partner in the administration of daily center operations.

RESPONSIBILITIES

  • Answer the phone and direct callers to the appropriate individual.

  • Copy and file documents, work orders, estimates, invoices, etc., as needed.

  • Assist the sales team as needed (i.e.: by contacting customers when orders are ready for pickup, labeling and mailing marketing materials and follow-up letters when requested, delivering orders when needed, making competitive “shopping” calls, etc.).

  • Maintain store appearance by vacuuming, emptying trash cans, cleaning counters and windows, straightening showroom, update in-store merchandising and keeping area neat.

  • Assist accounting by printing and calling the aging report customers, printing and mailing statements, making bank runs, and if requested, posting checks.

  • Order and manage office supplies; make sure departmental needs are met, that postage meter has postage, copier and FAX machine have paper, etc.

  • Assist Visual Communications Expert as needed (i.e.: contact vendors for pricing, shipping updates, minor project management, estimate follow-up, and customer services needs)

  • Serve as a production backup when needed.

  • Input data, fax, mail, copy and file. Manage incoming emails and redirect to appropriate staff member.

Participate in and practice the FASTSIGNS sales mentality of “Everybody Sells”. Constantly be looking for sales opportunities for the center. Serve as a backup for answering the phone if the franchise partner, manager and sales/service employees are busy assisting other customers. Assist at the front counter as needed. Understand the sales process enough to consult with customers to determine project needs and solutions.

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