Customer Support Specialist
Lake Worth Beach, FLFull-time$20/hrSeen todaySeen in employer's feed today
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At a glance
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Job overview
Florida Window and Door is seeking a Customer Support Specialist to support customers throughout residential impact window and door projects. The role handles phone updates, customer inquiries, project information, permit applications, and document tracking. It requires a high school diploma or equivalent and at least two years of general office or clerical experience; customer service experience and basic construction-process knowledge are preferred.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
FULL TIME POSITION Monday to Friday 8am to 5pm. $20/hour.
Florida Window and Door is the 19th largest Home Improvement company in the Nation! We serve the state of Florida, specializing in the installation of residential Impact Windows and Doors.
We are currently looking for a Customer Support Specialist who thrives on building strong relationships and delivering exceptional service. This role is ideal for someone who enjoys heavy phone communication, is detail oriented, and takes pride in helping customers feel informed and supported throughout their project journey.
Key Responsibilities:
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Serve as the primary point of contact for customers via phone, providing clear, accurate, and friendly updates.
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Use our internal client database to retrieve project information. Coordinate with internal departments to gather and relay project details to our customers. Update client database with information communicated to our customers.
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Compose and send professional responses to customer inquiries using Outlook.
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Accurately complete permit application forms for various municipalities and counties, ensuring all customer and property information is correct and current.
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Mail out permit documents to customers for signatures and track their return.
Requirements
Qualifications:
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High school diploma or equivalent required.
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Minimum of 2 years of general office/clerical experience.
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Preference for experience in customer service via phone, email, and in-person in an office setting.
Required Knowledge, Skills, and Abilities:
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Strong command of business English, spelling, and grammar.
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Proficient in word processing and data entry.
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Experience using a CRM platform
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Ability to compose accurate and effective correspondence.
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Excellent interpersonal skills and ability to work collaboratively.
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Preference for candidates with basic knowledge of construction business processes.
Benefits
Benefits:
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401(k)
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Dental insurance
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Health insurance
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Paid time off
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Vision insurance
How this job compares
Set against the 2,036 open Customer Support jobs on Olive Jobs, counted November 4, 2026.
- Pay
- This posting$20/hr
- US median$21–28/hr552 hourly ranges
This rate, $20/hr, is 19% below the US median midpoint ($25/hr) — in the lowest quarter of Customer Support hourly ranges across the US.
- Openings
- Olive Jobs lists 53 open Customer Support jobs in Florida and 2,036 across the US. 12% of them nationwide are listed as remote or flexible.
- Experience
- This posting asks for at least 2 years of experience; Customer Support postings that state a minimum ask for 3 years at the median (1,257 postings).
- Education
- This posting asks for a high school diploma; 621 of the 2,036 open Customer Support jobs (31%) ask for a high school diploma or higher.
Counted across the open, public US postings on Olive Jobs on November 4, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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