
PHARMACY/CLERK
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At a glance
Job overview
Kroger Family of Companies is hiring a PHARMACY/CLERK. The Pharmacy Clerk provides exceptional customer service, treating customers and employees ethically while maintaining a safe and inclusive environment. This role involves complying with regulations, managing inventory, handling cash transactions, and supporting health and wellness initiatives. The clerk will also answer phones, triage calls, and promote sales and services.
Key focus areas include Comply with local, state and federal regulations; report all illegal activity, Comply with and reinforce all safety and sanitation regulations/guidelines/procedures and programs, and Create an environment that enables customers to feel welcome, important and appreciated.
Successful candidates bring High School Diploma Or GED, Must Be 18+, and Ability To Handle Confidential Information. Important skills include Comply With Regulations, Safety And Sanitation Regulations, Inventory Management, Answer Phone, Triage Calls, and Promote Sales And Services. Preferred (not required): Customer Service.
Skills & qualifications
Skills
Qualifications
Full job description
Provide exceptional customer service to help people live healthier lives by treating our customers/employees in a fair and ethical manner, providing a safe, clean, inclusive environment, being a responsible member of the community, providing the right products, services, and care at the right time with fair and accurate pricing. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
RESPONSIBILITIES
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Comply with local, state and federal regulations; report all illegal activity, including robbery, theft or fraud
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Comply with and reinforce all safety and sanitation regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management
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Create an environment that enables customers to feel welcome, important and appreciated
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Maintain departmental standards including keeping clean and organized work stations and customer waiting areas
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Understand and follow the company guidelines on computerized inventory management, control, and ordering of non-legend drugs
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Complete all aspects of allowable inventory control, including shelf maintenance
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Answer phone and triage calls and answer inquires as appropriate
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Promote sales and services to customers and store associates
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Understand and adhere to guidelines on accepting and tendering vendor coupons, limits on cash shortages and company shrink guidelines
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Understand and follow the company guidelines on the operation of the cash register and follow all cashier handling policies to prevent loss including tendering electronic fund transactions such as Credit/Debit Cards, EBT and Gift Cards, as well as cash and check transactions
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Provide a stellar customer experience while accurately and efficiently performing all steps of release to patient and product dispensing, if allowable by state law
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Understand and adhere to Health Insurance Portability and Accountability Act (HIPAA) regulations and the company’s policies regarding the same
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Support company health and wellness initiatives
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Ability to work cooperatively in high paced and sometimes stressful environment.
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Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
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Ability to act with honesty and integrity regarding customer and business information.
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Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
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Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
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Must be able to perform the essential job functions of this position with or without reasonable accommodation
QUALIFICATIONS MINIMUM
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High School Diploma or GED
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Must be 18 years of age
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Ability to handle confidential information
DESIRED
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Any previous comparable experience
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Any experience with customer service, including registries, phone, and cashier
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Any experience with inventory control in a retail environment
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