Service Advisor
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At a glance
Requirements
Credentials this posting asks for.
Job overview
Rush Enterprises is hiring a Service Advisor. The Service Advisor sells and schedules needed service work on commercial trucks and equipment for the dealership service department, gathering customer complaints, performing inspections, diagnosing issues, advising customers, creating repair orders, and managing payment and communication throughout the service process.
Key focus areas include Gather customer complaint details and expectations, Perform vehicle walk around inspection and verify information, and Connect to J-Pro, run diagnostics, print report, and reference service history.
Preferred (not required): J‑Pro, Vehicle Diagnostics, Customer Service, and Repair Order System.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
The Service Advisor sells and schedules needed service work on commercial trucks and equipment for the dealership service department.
Rush Truck Centers opens the door to the world of opportunity. We are the largest network of commercial vehicle dealerships across the US representing truck and bus manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services.
Responsibilities:
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Gather customer complaint details and expectations.
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Perform vehicle walk around inspection, verify vehicle information.
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Connect to J-Pro and perform on the spot vehicle diagnostics. Print report. Refer to service history (IE:SIR), recommend additional needed service.
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Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturers specifications.
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Write up customers vehicle problems accurately and clearly on a service input card, verify customer information. Obtain customers signature.
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Establish promised time based on shop workflow, communicate with foreman.
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Establish customers method of payment. Obtain credit approval, if necessary.
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Create repair order in the business system, create repair order file and secure service input card with customer signatures in standardized repair order jacket.
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Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Benefits:
- We offer exceptional compensation and benefits, 401K and stock purchase, incentives for performance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity.
Basic Qualifications:
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High school diploma or general education degree (GED).
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One year service experience; or equivalent experience and/or education.
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Appropriate manufacturer training.
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Valid CDL license.
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Driving record that will allow insurability by the companys carrier.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.
Minimum Pay Rate
USD $40,000.00/Yr.
Maximum Pay Rate
USD $60,000.00/Yr.
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