Club Manager
Planet Fitness - PF Baseline Fitness
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At a glance
Job overview
The Club Manager oversees gym operations to deliver a positive member experience while ensuring the club’s financial success, managing staff, handling front‑desk duties, maintaining marketing standards, and supervising inventory and opening/closing procedures.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Job Title: Club Manager
Reports to: District Manager
Status: Full Time/Supervisor/Exempt/Non-Exempt
Job Summary
Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.
Essential Duties and Responsibilities
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Recruit, hire, train, schedule and supervise team members.
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Member service oversight making sure all team members are providing a great customer service experience at all times.
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High involvement in all front desk related tasks: greeting and welcoming members, gym tours, member service issues/questions, etc.
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Provide support for team members and club members.
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Create and maintain a positive image for the club.
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Coaching and counseling performance to help achieve company standards.
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Ensure prompt opening/closing of gym.
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Ensure staff are aware and trained on all current marketing promotions.
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Finish manager portion of onboarding, in Paycom, for all new hires.
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Ensure the club is open and staffed during all hours of business.
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Ensuring self and team members are implementing and adhering to all company policies and procedures.
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Responsible for ordering supplies and tracking inventory.
Essential Behavior Requirements
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Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
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Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
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Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
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Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
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Communication: Ability to maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and to prevent misunderstandings or disagreements from arising.
Minimum Qualifications
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Honesty and good work ethic
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At least 1 year of equivalent managerial experience
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Strong customer service skills
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Strong communication, organizational and leadership skills
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Basic computer proficiency
Physical Demands
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Standing and walking at least 75% of the shift
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Talking in person or on the phone at least 75% of the shift
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Must be able to lift to 50 lbs. less than 30% of the time.
Benefits
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Dollars for Scholars Program
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Employee Appreciation Program
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Free Membership for self and one family member or friend
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Team Member Support Team
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Health, Dental and Vision Insurance
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Critical Illness Insurance
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Short Term Disability Insurance
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Accident Insurance
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Voluntary Life Insurance
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Pet Insurance
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HSA
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Advancement Opportunities
Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
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