Junior Product Analyst (FinTech & Platform)

The Opportunity We’re looking for a Junior Product Analyst (FinTech & Platform) to take real ownership of product initiatives and help drive delivery across multiple product areas. This contract-to-hire role is ideal for someone early in their product journey who brings energy, curiosity, and strong follow-through, and is eager to build product skills quickly. You’ll collaborate closely with product leadership, engineering, design, and customer-facing teams to identify and validate customer needs, turn messy inputs into clear requirements, support engineering execution through strong documentation and iteration, and help deliver meaningful features and improvements in a distributed, global team environment, while being accountable for outcomes, not just attending meetings.

What You’ll Do Drive Requirements & Execution with Engineering (Accountability Focus)

• Own the definition of requirements for product improvements — including user stories, acceptance criteria, and edge cases

• Work directly with engineering to clarify requirements, answer questions, and unblock delivery

• Create clear product documentation to support development (PRDs, briefs, workflows, user stories)

• Ensure the team stays aligned on scope, tradeoffs, and what “done” looks like

• Track execution progress, flag risks early, and drive tasks to completion Customer & Market Discovery ‍

• Join customer calls and interviews to understand workflows and pain points

• Research competitors and industry trends to identify opportunities and differentiation

• Synthesize insights into clear product recommendations and opportunity briefs

• Partner with Customer Success, Support, and Sales to translate feedback into action Support Product Delivery & Quality ‍

• Assist with testing (QA), validation, and rollout readiness

• Help identify risks early (compliance, workflow, usability, edge cases)

• Coordinate cross-functional input so features land smoothly and correctly

• Work with the team to ensure new features deliver real value and adoption Data + Feedback → Continuous Improvement ‍

• Track customer feedback, usage patterns, and support ticket trends

• Help define success metrics (adoption, drop-off points, customer outcomes)

• Identify friction points and propose improvements backed by evidence Launch & Enablement ‍

• Support feature rollouts with release notes, internal enablement, and customer messaging

• Help ensure internal teams understand what’s changing and how to support customers

• Gather post-launch feedback and recommend improvements ‍ What You’re Likely to Work On

‍ This role can touch multiple areas depending on priorities, including:

• FinTech experiences (payments, gamification, compliance workflows, financial operations)

• Workforce workflows (HR products, employee engagement and management)

• Reporting, dashboards, and insights

• AI-driven experiences and automation

• Customer onboarding and product adoption improvements What We’re Looking For You’ll Do Well If You Are:

• Highly organized with strong follow-through (you track progress and close loops)

• Comfortable working with engineering teams and pushing for clarity

• Able to write clear product requirements and documentation

• Proactive and not afraid to ask questions or surface issues early

• Excited to work across time zones with globally distributed teams

• Customer-oriented and willing to do discovery directly with users, product training and validation

• Analytical — you can turn messy inputs into structured insights Experience That Helps (not all required):

• 0–2 years in product, operations, consulting, analytics, customer success, fintech, or SaaS

• Familiarity with Jira, Confluence, Figma, Google Sheets

• Strong communication and writing skills (clear docs, summaries, requirements)

• Bonus: SQL, analytics tools, payments/compliance exposure, or startup experience Why Lumber?

• Be part of a fast-growing startup modernizing one of the world’s most essential industries.

• Endless opportunities for growth. If you want to take your career to the next level, this is the place to be.

• Work with a passionate, mission-driven team.

• A culture that values learning, ownership, and getting sh*t done (the right way).

• 100% remote flexibility with a supportive, collaborative team.

• So, if you are the ONE and wondering how to be part of our Rocketship, quit scrolling and apply! Company Overview Lumber is reshaping the construction industry with an AI-powered workforce management platform that simplifies payroll, HR, compliance, scheduling, time-tracking, and more. With innovation at the core of everything we do, we empower businesses with cutting-edge solutions that transform the way they manage their workforce.

Department Product

Requirements

• Authorized to work in the United States
• MBA students, recent grads, and early-career candidates encouraged to apply.