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Transcon Inbound Agent

Expeditors

Bensenville, ILJob$20–28/hrTracked 3w agoSeen in employer's feed 5 days ago
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At a glance

Compensation
$20–28/hr
Location
Bensenville, IL
Work Authorization
Not specified

Job overview

Expeditors is hiring a Transcon Inbound Agent. Expeditors, a global logistics firm, seeks an Inbound Agent to manage import files, use Transcon DDL workflow, coordinate appointments, update shipment details, monitor GPS loads, ensure paperwork compliance, and uphold company policies while meeting training and KPI standards.

Key focus areas include Create import files, Use Transcon DDL workflow and tools to ensure proper shipment events, and Request appointments for shipments delivering to consignees when needed.

Important skills include Create Import Files, Transcon DDL Workflow, GPS Loads, Truck Monitoring, Adherence To Procedures, and Escalation To Management. Preferred (not required): Chicagoland Area Knowledge, Domestic Operations Knowledge, Oral Communication, and Communication.

Skills & qualifications

RequiredNice to have

Skills

Create Import FilesTranscon DDL WorkflowGPS LoadsTruck MonitoringAdherence to ProceduresEscalation to ManagementPromote ComplianceMeet KPI StandardsChicagoland Area KnowledgeDomestic Operations KnowledgeOral CommunicationCommunicationExceptional Customer ServiceOrganizational SkillsTime ManagementProfessional AttitudeMS OfficeOneNote

Qualifications

52 Hours of Training Yearly6 Months to 1 Year Related Experience in Domestic Operations

Benefits

Paid Time Off
Medical Insurance

Full job description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

  • Knowledge to create Import files.

  • Understand and use the Transcon DDL workflow and other tools to ensure shipments have the proper events in the files.

  • Ensure to request appointments for shipments delivering to Consignees that need one if no appointment is needed.

  • ADD no APR

  • Ensure to update appointment once confirmed.

  • APR no APT

  • Ensure to update Expected Delivery date for shipments that do not need appointment based on arrival.

  • ADD/AFD no XDD

  • Dispatch shipments timely based on arrival and appointment.

  • APT/XDD no ESD

  • ESD no TBS/DOP

  • TBS/DOP no TNF

  • GPS loads and truck monitoring

  • Ensure all paperwork, seals and GPS units are assigned prior to GPS shipments being picked up.

  • Ensure Driver Checkins are correctly filled out by Expeditors and driver/s for all GPS loads.

  • Ensure all HAWB’s and shipments are staged prior to arrival of trucks for pickup.

  • Ensure all HAWB’s and shipments are loaded on the correct trucks by monitoring and tallying the loading of those trucks.

  • Adherence to procedures as outlined in DLSOPS for customers.

  • Escalation of problems to Management when necessary.

  • Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

  • Meet KPI standards in accordance with the Company’s procedures.

  • Must meet 52 hours of training yearly.

Culture:

  • Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

  • Attend branch meetings and accumulate required number of training hours.

  • Knowledge of the Chicagoland area.

  • Six months to one year related experience in Domestic operations.

  • Operations/Industry Knowledge preferred

  • Excellent oral and written communication skills

  • A proven history of providing exceptional customer service at all levels

  • Excellent organizational skills, time management skills in addition to a professional attitude

  • Great attitude and background based on compliments from customers and coworkers

  • Strong MS Office skills including Excel, PowerPoint, and OneNote

Expeditors offers excellent benefits:

  • Paid Vacation, Holiday, Sick Time

  • Health Plan: Medical

  • Life Insurance

  • Employee Stock Purchase Plan

  • Training and Personnel Development Program

  • Growth opportunities within the company

  • Employee Referral Program Bonus

  • The position pays $20.00-$28.00 per hour based on education and experience

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